Roleen Constantino
Toronto,ON
Summary
- Proficient in Microsoft Office - Excel, Word, Access, PowerPoint, and Project
- Office Administration experience....
- Excellent customer service.....
- Proficient in Tagalog
Overview
4
4
years of professional experience
Work History
Customer Service Representative
IMPark
Toronto, ON
03.2019 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Operating Manager
ButterChick
North York, ON
02.2018 - 07.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Business Administration
George Brown College
Toronto, ON06.2026
Skills
- Team Leadership and Management
- Business Administration
- Inventory Management
- Customer Service
- Staff Training and Development
- Cost Control
- Communication Skills
- Problem Solving
- Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project)
Timeline
Customer Service Representative
IMPark
03.2019 - 09.2021
Operating Manager
ButterChick
02.2018 - 07.2021
Business Administration
George Brown College