Rolando Eli Pena
Pomona
Summary
Compassionate professional experienced in handling deceased individuals with dignity while maintaining accurate records. Expertise in customer service and problem-solving enhances support during sensitive situations. Committed to providing respectful, high-quality service in all tasks.
Overview
11
11
years of professional experience
Work History
Mortuary Attendant
LA County Morgue
Los Angeles
05.2021 - Current
- Drove mortuary vehicle for deceased transport from homes and facilities across the county.
- Attached identification tags to ensure accurate tracking of remains.
- Transported bodies from hospital wards to mortuary with dignity and efficiency.
- Prepared bodies for viewing by sponging faces, combing hair, and enhancing presentation.
- Released remains to mortuaries and coroner's department upon completion of procedures.
- Maintained detailed mortuary records, including inventories of personal belongings.
- Kept mortuary vehicles and equipment in pristine, sanitary condition.
- Guided visitors through mortuary, offering insights into facilities and services.
Mortuary Transport
All Caring Cremations
San Bernardino
08.2020 - 05.2021
- Secured decedents using appropriate strapping and bracing techniques during transport.
- Specialized in transporting to long-distance funeral homes and hospitals.
- Executed efficient service delivery, ensuring high customer satisfaction.
- Operated equipment safely to reduce accidents and delays.
- Communicated with dispatch to update on delays and adjust delivery schedules.
- Consistently adhered to tight schedules, meeting departure and arrival deadlines.
- Proactively planned routes, minimizing delays from weather and traffic conditions.
- Performed maintenance and inspections, ensuring optimal functionality of equipment.
Forklift Driver
Dart Container
Walnut
04.2020 - 06.2020
- Executed loading and unloading of materials from various transport vehicles efficiently.
- Operated forklift to facilitate effective material movement throughout facility.
- Inspected product loads for accuracy, ensuring timely and complete deliveries.
- Picked, packed, and scanned orders using RF gun to maintain precise inventory levels.
- Positioned lifting devices around pallets to secure materials for safe transport.
- Performed shipping and receiving duties to ensure stock level accuracy.
- Stacked skids in designated areas while properly disposing of waste materials.
- Maintained cleanliness by removing scraps, cardboard, and plastic wrap.
Construction
David boice inc
Montclair
02.2019 - 01.2020
- Executed demolition and installation of windows, vanities, tile showers, and water heaters for project completion.
- Remodeled homes as self-contractor to enhance aesthetic and functional value.
- Coordinated timely delivery of tools and equipment to efficiently meet project requirements.
- Delivered exceptional customer service while consistently meeting deadlines.
Warehouse Stocker
S.P. Richards
Jurupa
09.2018 - 11.2018
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Received, stored and shipped goods and materials.
- Stored items in an orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Attached identifying tags or labels to materials or marked information on cases, bales, or other containers.
- Inspected packages and goods for damage and coordinated with vendors for timely replacements.
- Identified safety hazards and communicated with management to resolve issues promptly.
- Facilitated business operations through effective communication with coworkers and managers.
Warehouse Worker
Kane logistics
Fontana
05.2018 - 07.2018
- Executed order preparation and completion for delivery or pickup according to schedule.
- Processed and received warehouse stock products by picking, unloading, and labeling.
- Operated and maintained warehouse vehicles and equipment through preventive measures.
- Conducted inventory controls to ensure quality standards during audits.
- Accurately logged inventory and reported discrepancies to maintain integrity.
- Optimized space utilization while maintaining a clean and safe working environment.
- Collaborated effectively with supervisors and coworkers to enhance workflow.
- Adhered to quality service standards, procedures, rules, and regulations.
Forklift driver / Material Handler
CUSTOMIZED DISTRIBUTION SERVICES
Ontario
01.2017 - 09.2017
- Managed warehousing activities including receiving, storing, and shipping to ensure timely order fulfillment.
- Facilitated inventory movement by operating forklift, ensuring timely access to materials.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Tracked parcel movement with hand-held scanners and daily production sheets to maintain accurate inventory records.
- Protected company inventory by maintaining and organizing storage areas.
- Organized warehouse inventory following plan to enhance accessibility and retrieval.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Developed storage and space utilization plans for specific commodities and equipment.
- Executed operation of overhead lifts for safe movement of heavy work materials.
- Observed inventory allocation to maintain material needs and production deadlines.
Waiter
CHINA KITCHEN
Pangutich
11.2016 - 01.2017
- Delivered professional, engaging service to enhance guest satisfaction.
- Promoted beverage items and restaurant specials to drive sales.
- Guided guests through menus with extensive knowledge of food and beverages.
- Established rapport with guests through genuine hospitality.
- Resolved complaints promptly in collaboration with kitchen staff.
- Maintained compliance with safety and sanitation policies during food handling.
- Developed positive relationships with colleagues to meet business objectives.
- Displayed enthusiasm for menu offerings to engage diners.
Sanitation
Buena Vista Foods
Azusa
03.2015 - 08.2015
- Utilized approved chemicals to disinfect surfaces efficiently.
- Disassembled, sanitized, and reassembled food processing equipment to ensure compliance.
- Disposed of waste along assembly line while maintaining cleanliness through sweeping and mopping.
- Dusted ventilation ducts to enhance airflow and support effective ventilation.
- Refilled soap and hand towels in bathrooms to maintain hygiene standards.
- Reported potential issues to management for timely resolutions.
Education
High school diploma -
Park west high school
Pomona, CASkills
- Customer service
- Interpersonal communication
- Attention to detail
- Time management
- Multitasking
- Problem solving
- Adaptability
- Team collaboration
- Critical thinking
- Leadership
- Strong work ethic
- Reliability
Timeline
Mortuary Attendant
LA County Morgue
05.2021 - Current
Mortuary Transport
All Caring Cremations
08.2020 - 05.2021
Forklift Driver
Dart Container
04.2020 - 06.2020
Construction
David boice inc
02.2019 - 01.2020
Warehouse Stocker
S.P. Richards
09.2018 - 11.2018
Warehouse Worker
Kane logistics
05.2018 - 07.2018
Forklift driver / Material Handler
CUSTOMIZED DISTRIBUTION SERVICES
01.2017 - 09.2017
Waiter
CHINA KITCHEN
11.2016 - 01.2017
Sanitation
Buena Vista Foods
03.2015 - 08.2015
High school diploma -
Park west high school