Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rolando Sengco

Lloydminster,Saskatchewan

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to learn new things. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Parts Coordinator

Carstar 2
05.2023 - 10.2023
  • Processed and reshelved return orders, checking for discrepancies, potential usage issue.
  • Provided timely, insightful and accurate reports to upper management.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Ordered parts for customers, repair shops, and service departments.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Analyzed sales trends to follow demands of customers and in-shop needs.

Adjuster 2 Auto TPHD

SGI
05.2019 - 03.2023
  • Examined claims forms and other records to determine insurance coverage.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Negotiate and settle claims; investigate potentially fraudulent claims; identify and obtain evidence to a claim value; gather information from various third parties to determine claim acceptability; complete required investigations on referred files within established timeframes; quality and cost control; coordinate with law enforcement

Team Member

Pizza Hut
02.2018 - 08.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

CSR Supervisor

Alorica - Philippines
10.2014 - 01.2017
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Researched and corrected customer concerns to promote company loyalty.

Education

Business Administration Management Diploma - Business Administration Management

Reeves
Lloydminster, AB
01.2020

Skills

  • Order Processing
  • Computer Proficiency
  • Attention to Detail
  • Shipping Procedures
  • Purchasing Strategies
  • Problem Solving
  • Product Knowledge
  • Quality Assurance
  • Teamwork Abilities
  • Performance Metrics
  • Stock Control
  • Data Analysis
  • Customer Service
  • Invoice Processing
  • Performance Improvement
  • Staff Training
  • Coordinating Paperwork
  • Resource Management
  • Safety Procedures
  • Performance Assessment
  • Decision-Making
  • Inspection Results Reports
  • Shipping and Receiving
  • MS Office
  • Positive Attitude
  • Clear Communication
  • Critical Thinking
  • Workflow Coordination

Languages

English
Full Professional

Timeline

Parts Coordinator

Carstar 2
05.2023 - 10.2023

Adjuster 2 Auto TPHD

SGI
05.2019 - 03.2023

Team Member

Pizza Hut
02.2018 - 08.2019

CSR Supervisor

Alorica - Philippines
10.2014 - 01.2017

Business Administration Management Diploma - Business Administration Management

Reeves

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Rolando Sengco