Rolando Hernandez
Ontario,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Seasons 52
Rancho Cucamonga, CA
11.2025 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently, maintaining high standards during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Head Bartender
Double Tree Hotel By Hilton
Ontario, CA
12.2018 - 11.2025
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Developed innovative cocktail menus, enhancing guest experience and satisfaction.
- Trained and mentored junior bartenders, improving team performance and service quality.
- Managed inventory levels, optimizing stock control to reduce waste and cost.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
Education
High School Diploma -
Alta Loma Highschool
Rancho Cucamonga, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Menu memorization
- Multitasking
- Excellent communication
- Team leadership
- Warm and friendly
Accomplishments
my accomplishment
Certification
RBS training certificate
food handlers
tips training
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Server
Seasons 52
11.2025 - Current
Head Bartender
Double Tree Hotel By Hilton
12.2018 - 11.2025
High School Diploma -
Alta Loma Highschool