Roland A. Gonzalez
Los Angeles
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Dispatch Lead
LA LIVE
05.2023 - Current
- As a Lead Dispatcher for the PM shift daily tasks are expected to be completed, that includes; Checking and responding to emails. Checking in with Microsoft teams, finding coverage for Call offs, Deployment and AAR updates, knowledge of Security Desk (CCTV software) knowledge of the fire control panel, inventory check for keys and Parking validations and Escalator checks. Incident report taking while using CIP software. Dispatching officers via radio to conduct patrol, stairwell checks, Post Reliefs. Keeping in contact with other departments like Engineering, Janitorial, Classic Parking as well as Management.
- Utilize 2 way Radio that includes using 10 codes, CA penal codes and Law enforcement and NATO phonetics.
Senior Security Officer/Dispatch
ASM Los Angeles Convention Center
09.2015 - 10.2021
- Maintained a fixed post.
- Conducted patrols of the facility, usage of radio with 10 codes.
- Provided access control.
- Reviewed relevant CCTV footage of thefts and property damage.
- Trained new hires.
- Responded to calls of services to guest and other employee requests.
- Command Center Officer; managed breaks, lunches, directed officers and supervisors to calls of service.
- Received phone calls
- Customer service
- Maintained radio and key logs as well as daily checklist
- Contractor check in/out
- Acted as assistant supervisor when needed
- Used CAD software for logging patrols, inputting incidents related to thefts, medicals, property damage, facility issues
Education
H.S. Diploma -
Bravo Medical Magnet High School
Los Angeles, CA06.2009
Skills
- Access control
- Radio
- Report writing
- Safety
- Surveillance
- Investigation documentation
- Dispatch
- Emergency Management
- CCTV Surveillance
- Safety and Security
- Microsoft word/excel
- CIP software
- CAD software Omnigo/Iss command
- Fire control
- Customer service
Timeline
Dispatch Lead
LA LIVE
05.2023 - Current
Senior Security Officer/Dispatch
ASM Los Angeles Convention Center
09.2015 - 10.2021
H.S. Diploma -
Bravo Medical Magnet High School
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