Roland Rodrigues
Toronto,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Customer Relations Manager
Vastushilp Architect And Consultant
01.2022 - 11.2023
- Managed senior-level personnel working in marketing and sales capacities.
- Instituted structured follow-up processes with clients post-issue resolution, ensuring satisfaction and gathering valuable feedback for continuous service improvement.
- Managed customer relations on ongoing basis to maximize customer retention.
- Managed department call volume of 20-30 calls per day and coordinated department schedules to maximize coverage during peak hours.
Education
Post Graduate Diploma - Business Administration
York University
Toronto, ON09.2024
No Degree - Digital Marketing
TBS Digital Marketing Institute
Mumbai 05.2023
Bachelor's in Commerce - Accounting
Lala Lajpatrai College of Commerce
Mumbai 03.2023
Skills
- Decision-Making
- Business Operations
- Staff Management
- Customer Service
- Problem-Solving
Languages
English
Full Professional
Timeline
Customer Relations Manager
Vastushilp Architect And Consultant
01.2022 - 11.2023
Post Graduate Diploma - Business Administration
York University
No Degree - Digital Marketing
TBS Digital Marketing Institute
Bachelor's in Commerce - Accounting
Lala Lajpatrai College of Commerce