Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roland Rodrigues

Toronto,ON

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Customer Relations Manager

Vastushilp Architect And Consultant
01.2022 - 11.2023
  • Managed senior-level personnel working in marketing and sales capacities.
  • Instituted structured follow-up processes with clients post-issue resolution, ensuring satisfaction and gathering valuable feedback for continuous service improvement.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Managed department call volume of 20-30 calls per day and coordinated department schedules to maximize coverage during peak hours.

Education

Post Graduate Diploma - Business Administration

York University
Toronto, ON
09.2024

No Degree - Digital Marketing

TBS Digital Marketing Institute
Mumbai
05.2023

Bachelor's in Commerce - Accounting

Lala Lajpatrai College of Commerce
Mumbai
03.2023

Skills

  • Decision-Making
  • Business Operations
  • Staff Management
  • Customer Service
  • Problem-Solving

Languages

English
Full Professional

Timeline

Customer Relations Manager

Vastushilp Architect And Consultant
01.2022 - 11.2023

Post Graduate Diploma - Business Administration

York University

No Degree - Digital Marketing

TBS Digital Marketing Institute

Bachelor's in Commerce - Accounting

Lala Lajpatrai College of Commerce

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Roland Rodrigues