Roland Lieus E. Velasco
Domenicos Italian Chophouse
Winchester,CA
11
years of professional experience
Diligent Server experienced in fast-paced environments. Achieved efficient service and customer satisfaction through strong multitasking and effective communication skills. Focused on maintaining high standards of cleanliness and efficiency to ensure positive dining experiences.
Work History
Food Runner/Restaurant Hostess/Head Barback/Lead Busser
11 Months- Streamlined food delivery processes to reduce wait times and improve customer feedback.
- Delivered food and beverages promptly to enhance guest satisfaction and dining experience.
- Collaborated with kitchen staff to ensure timely order fulfillment and quality standards.
- Assisted servers in managing table turnover rates during peak service hours.
- Assisted bartenders in preparing and serving beverages, ensuring efficient service flow.
- Maintained cleanliness and organization of bar area, promoting a welcoming environment.
- Stocked and replenished supplies, minimizing downtime during peak hours.
- Collaborated with team members to ensure timely fulfillment of guest orders.
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed waitlist management strategies to minimize guest wait times during peak hours.
Barista
1 Year 4 Months- Implemented operational improvements that enhanced speed of service and reduced wait times for customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Collaborated with management to execute promotional campaigns, driving increased foot traffic and sales volume.
- Developed seasonal beverage recipes, contributing to menu innovation and customer satisfaction.
- Mentored junior baristas, fostering a culture of teamwork and continuous improvement within the café environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
Barista
1 Year 6 Months- Delivered exceptional customer service in fast-paced environment while maintaining product quality and consistency.
- Trained new team members on coffee preparation techniques and customer engagement strategies.
- Operated espresso machines and brewing equipment, ensuring adherence to safety and cleanliness standards.
- Managed inventory levels, restocking supplies to optimize workflow efficiency during peak hours.
Server/Cashier Team Lead
4 Months- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Operated point-of-sale system efficiently, processing orders and payments accurately.
- Collaborated with team members to ensure timely food preparation and delivery during peak hours.
- Built strong rapport with regular customers by engaging in friendly conversations. with regular customers.
- Cultivated warm relationships with regular customers.
Private Caregiver
1 Year 8 Months- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.
- Facilitated resident independence by encouraging self-care in daily activities.
- Serves meals to residents in the dining room or apartments and may assist in preparing meals following preplanned menus.
- Encourages residents to eat a proper diet and take adequate fluids while respecting the residents’ right to free choice and records and reports changes in resident’s eating habits to the supervisor.
- Initiates and participates in leisure activities provided for residents as described in the activity calendar and encourages residents to socialize and participate in planned activities or programs to develop friendships with other residents.
- Maintains residents’ records daily in a timely manner and in accordance with company policy and procedures; documents medication distribution as applicable, leisure activities, incidents, and observations; reports any changes in residents’ physical condition and/or behavior, and visitors; observes and reports the health and emotional condition of each resident; and promptly reports all changes to the supervisor.
- Assists residents with medication as defined in medication procedure; assists or supervises residents who self-administer medication; follows physician orders and state laws to administer medications to residents who cannot self-administer their medications; and exhibits an understanding of and follows medication policies and procedures.
- Maintains a clean, safe, and orderly environment for the residents; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas.
- Followed emergency procedures and responded promptly to resident requests for assistance, ensuring safety and comfort.
Master At Arms
4 Years 6 Months- Supervised and executed security operations and information systems support at home base and deployed locations, ensuring safety and operational readiness.
- Performed duties as a law enforcement officer and understands the role of the law enforcement officer in preserving order and enforcement.
- Demonstrated knowledge of crisis intervention techniques used in high-pressure situations.
- Provides waterborne and land security. Aircraft and Flight line security, strategic weapons and cargo security, maritime security and platform protection.
- Delivered comprehensive security services for both waterborne and land operations. Aircraft and Flight line security, strategic weapons and cargo security, maritime security and platform protection.
- Conducts a safe and efficient physical readiness program (PRP). Jobs task are included but not limited to: exercise physiology and programming (i.e., Command physical training and fitness enhancement program) official physical fitness assessment administration, nutrition, and weight management.
Education
Associate of Science - Phlebotomy Training Academy program
RN - Computer Science
projected graduation date: 2024
No Degree - Medica Assistant Program
Skills
Language fluency
Menu knowledge
Customer support
Sanitation standards
Customer service excellence
Appropriate attire
Guest engagement
Quick learning
Cash handling
Sanitation practices
Menu knowledge
Professional appearance
Strong work ethic
Service prioritization
Accomplishments
- served 100-200+ guest per shift (weekdays) and 500+ per shift (weekends) while maintaining positive customer satisfaction.
- handled cash and card transactions accurately with minimal errors.
- worked efficiently during busy lunch and dinner rushes
- collaborated with kitchen and front of the house staff to ensure timely service
- trained new team members on restaurant procedures and customer service standards.
- maintained positive interactions with guests and teammates.
AWARDS & ACKNOWLEDGEMENTS
Good conduct medal, Navy pistol marksmanship ribbon, National defense service medal, Global war on terrorism service medal, Navy and marine corps overseas service ribbon
Languages
English
Full Professional
Filipino
Full Professional
Timeline
Food Runner/Restaurant Hostess/Head Barback/Lead Busser
Domenicos Italian Chophouse
08.2025 - CurrentRead More
Barista
Coffee Bean & Tea Leaf
05.2024 - 09.2025Read More
Barista
Starbucks
07.2022 - 01.2024Read More
Server/Cashier Team Lead
Jersey Mike's Subs
02.2022 - 06.2022Read More
Private Caregiver
Amada Senior Care
08.2020 - 04.2022Read More
Master At Arms
United States Navy
10.2015 - 04.2020Read More
Concorde Career College
No Degree from Medica Assistant Program
Read More
Mount San Jacinto College
RN from Computer Science
Read More
National American University
Associate of Science from Phlebotomy Training Academy program
Read More