Roland Ewere
Toronto,ON
Summary
Adept at driving project success and enhancing team collaboration, I leveraged my project management and excellent communication skills at S&P Global to streamline operations and boost efficiency. With a proven track record in resolving high-stress customer disputes, I increased loyalty and operational excellence, demonstrating a significant impact on both team productivity and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Project Specialist
S&P Global
02.2022 - 01.2024
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Presented regular status updates to stakeholders, keeping them informed of progress toward established milestones.
Customer Service Representative
Wolseley
10.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Project Coordinator
Real Form Technology
10.2018 - 07.2020
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
Project Coordinator
MTN Communications
03.2016 - 07.2017
- Assesed and addressed project risk and changes to manage operations efficiently
- Developed key business metrics, actively monitored project progress and identified opportunities to reduce cost
- Worked closely with project manager to implement and monitor project plans
Education
Diploma - Logistics And Supply Chain Management
CJ College
Toronto, ONSkills
- Project Management
- Microsoft Office software programs, eg, Outlook, Word, and Excel
- Data collection and management
- Problem-solving abilities
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Excellent Communication
- Computer Skills
Languages
English
Full Professional
Certification
CIFFA
International freight forwarding
Timeline
Project Specialist
S&P Global
02.2022 - 01.2024
Customer Service Representative
Wolseley
10.2020 - 12.2021
Project Coordinator
Real Form Technology
10.2018 - 07.2020
Project Coordinator
MTN Communications
03.2016 - 07.2017
Diploma - Logistics And Supply Chain Management
CJ College
Similar Profiles
SUSHANTH REDDY MyakaSUSHANTH REDDY Myaka
Senior Data Quality Researcher at S&P GlobalSenior Data Quality Researcher at S&P Global
Ismail MohammedIsmail Mohammed
Data Specialist at S&P GlobalData Specialist at S&P Global
Suraj ShettySuraj Shetty
Principal Analyst – Automotive | S&P Mobility at S&P GlobalPrincipal Analyst – Automotive | S&P Mobility at S&P Global
Komal Komal null
Research Associate II at S&P GlobalResearch Associate II at S&P Global
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar