ROLAND COY
Oakville,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
EXAMINATION PROCTOR
Law Society of Ontario
01.2007 - 07.2024
- Assisted with the in-person delivery of licensing examinations for lawyer and paralegal candidates
- Maintained the confidentiality and security of all exam materials.
- Maintained compliance with test center policies, practices and procedures.
- Maintained secure and positive environment conducive to testing.
- Helped accommodate students with disabilities or special needs for alterations to test administration.
ACCOUNTS RECEIVABLE SPECIALIST
Array Marketing
11.2022 - 06.2024
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Input financial data and produced reports using Citrix and Netsuite.
ACCOUNTS RECEIVABLE / COLLECTIONS MANAGER
InCom Real Estate
01.2022 - 09.2022
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Documented interactions in computer database and updated information.
- Created daily and weekly cash reports for accounting management.
- Conducted investigations of customer accounts and payment histories.
- Composed effective accounting reports summarizing accounts payable data.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Generated and distributed current statements to customers.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Oversaw daily posting of payments to customer accounts.
- Established procedures for collection of past due amounts.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Contacted customers to discuss late payments and options for remitting amounts due.
SENIOR ACCOUNTS RECEIVABLE SPECIALIST
411.ca
06.2012 - 10.2020
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Utilized Microsoft Excel and Oracle software to manage invoices and payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Input financial data and produced reports using TD Merchant and Netsuite.
- Inspected account books and recorded transactions.
Education
Marketing Diploma -
HUMBER COLLLEGE
05.2000
Skills
- Invoice Processing
- Cash application
- Credit management
- Payment tracking
- Microsoft Office
- Accounts Receivable
- Collections expertise
- Statement preparation
- Report reviewing
- Account Reconciliation
- Cash Management
- Transaction Processing
- Account updating
- Customer Relations
- Financial records and reporting
- Staff Management
References
AVAILABLE UPON REQUEST
Languages
English
Native or Bilingual
Timeline
ACCOUNTS RECEIVABLE SPECIALIST
Array Marketing
11.2022 - 06.2024
ACCOUNTS RECEIVABLE / COLLECTIONS MANAGER
InCom Real Estate
01.2022 - 09.2022
SENIOR ACCOUNTS RECEIVABLE SPECIALIST
411.ca
06.2012 - 10.2020
EXAMINATION PROCTOR
Law Society of Ontario
01.2007 - 07.2024
Marketing Diploma -
HUMBER COLLLEGE
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