Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Sonora

Covina

Summary

Compassionate and motivated Program Supervisor with a robust background in coordinating programs that aim at uplifting marginalized communities. Demonstrates extensive experience working with various demographics including homeless veterans and individuals in the probation/parole system, complemented by a recent role overseeing strategic interventions focusing on homeless prevention and problem-solving. Proven ability to foster strategic partnerships and spearhead initiatives that advocate for communities in need, while maintaining a focus on social justice systems.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Program Supervisor

Volunteers Of America Greater Los Angeles
2023.07 - Current
  • Lead a diverse team of 15, overseeing key program components such as Management Services,
    acquisitions, procurement, budgeting, and HR.
  • Handle all unit administrative matters, including but not limited to personnel, budgeting, and review and
    approve unit non-IT purchasing requests. Employ approved methods to recognize and promote
    exceptional individual performance and teamwork.
  • Supervise multifaceted programs within LA CoC, ensuring alignment with standards and policies for
    optimal service delivery.
  • Enforce LA CoC policies with a focus on Housing First, Harm Reduction, Low Barrier, and Trauma-
    Informed Care approaches.
  • Manage PSAF and financial assistance via HMIS, and Service Point maintaining meticulous data management.
  • Cultivate strategic partnerships to provide comprehensive support during housing crises and advocate
    for community needs.
  • Oversee administrative functions including budgeting, procurement, and HR policies.
  • Develop and recommend operational policies to ensure alignment with departmental goals and
    objectives.
  • Utilize computing devices and phones for communication and extensive review, analysis, and
    preparation of electronic and written documents.
  • Facilitate frequent face-to-face interactions with management, staff, consultants, and the public to
    address service requirements effectively.
  • Manage the onboarding process, ensuring compliance with all program requirements and regulations.
  • Enhanced team productivity through effective delegation, task prioritization, and clear communication.

Lead Case Manager

Volunteers Of America - Services For Veterans
2021.04 - 2023.07
  • Managed a dedicated team of four, providing tailored supportive services for homeless or at-risk
    veteran families.
  • Conducted thorough screenings and assessments, devising customized case plans to address individual
    needs.
  • Coordinated service linkages and provided holistic support for mental health and substance abuse
    challenges.
  • Assisted in budget management, program evaluation, and compliance to optimize resource allocation.
  • Oversaw recruitment efforts, implemented
  • performance metrics, and ensured program compliance.
  • Engaged in extensive verbal, written, and digital (email) communication to maintain stakeholder
    relationships and facilitate efficient service delivery.
  • Evaluated practical demonstrations and assessed performance to ensure the team meets and exceeds
    job requirements.
  • Managed administrative matters including personnel, budgeting, and procurement, promoting
    exceptional individual performance and teamwork.

Program Coordinator

Volunteers Of America/Project SLATE Youth Juvenile
2019.02 - 2021.02
  • Directed a dynamic team of 12 in managing program components and maintaining compliance with
    policies and regulations.
  • Plan and direct work organized into primary components of Management Services, including non-IT
    acquisitions, non-IT procurement and purchasing, budgeting, accounting, facilities, Human Resources,
    and others, as needed.
  • Ensured compliance with Department of Justice (DOJ) and California Governor's Office of Emergency
    Services (Cal OES) policies and quality standards to maintain consistency in quality of services.
  • Provided crisis intervention and collaborated with external agencies to enhance service delivery
    effectiveness.
  • Mentored team members on productivity enhancement strategies, policy updates, and performance
    enhancement initiatives.
  • Organized and facilitated community events, training sessions, and resilience-building workshops.
  • Managed a caseload of over 300 files, conducting detailed data analysis to drive program improvement
    initiatives.
  • Utilized computing devices for extensive document review and preparation, ensuring accuracy and
    efficiency.
  • Established positive relationships with clients and resolved critical issues to ensure effective program
    implementation.
  • Manage the onboarding process, ensuring compliance with all program requirements and regulations.

Lead Case Manager

Volunteers Of America/Project SLATE Youth Juvenile
2018.07 - 2019.02
  • Assist young fathers , recently released form incarceration, and transition them to long-term self-sufficiency and fatherhood
  • Created and maintain relationships with outside agencies that serve as advocates and resources
  • Match and coordinate mentors with the participant
  • Provided ongoing support, assistance, motivation and housing referrals
  • Provided job readiness skills training, resume preparation, interviewing and job search techniques
  • Provide weekly case management
  • Listen to and communicate with others, interpreting their moods and reactions

Lead Case Manager / Job Developer

Volunteers Of America / Training To Work 4
2015.10 - 2018.06
  • Managed a dedicated team of four, providing tailored supportive services for reentry population
  • Weekly case conferencing
  • Enhanced client satisfaction by efficiently managing caseloads and providing personalized support.
  • Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
  • Conducted thorough assessments to determine the most appropriate resources and services for each client.
  • Facilitated regular meetings with clients, ensuring progress towards goals was on track and addressing any barriers encountered.
  • Monthly case files audits
  • Identify participant's career pathways
  • Establish and maintain relationships with community partners
  • Assist each participant with the educational and training enrollments process
  • Develop support systems to meet participants' needs identifying and coordinating available services needed to maintain independent living, self-sufficiency and family stabilization

Lead Monitor

Volunteers Of America / Harm Reduction, Safe Haven
2013.11 - 2015.10
  • Led a dedicated team of four, delivering residential supportive services to homeless veterans with
    compassion and professionalism.
  • Ensured strict adherence to harm reduction principles and public health standards.
  • Conducted regular rounds, utilized motivational interviewing techniques, and facilitated support group
    sessions.
  • Evaluate the performance of employees to ensure acceptable job performance; work with each
    employee to develop required skills to meet and exceed job requirements.
  • Assign projects and tasks, monitor and evaluate the performance of unit staff, and review and/or
    prepare unit training plans.
  • Employed computing devices for extensive documentation and analysis, ensuring program effectiveness and compliance.
  • Established and maintained positive relationships with participants, fostering collaboration and effective
    communication.
  • Demonstrated flexibility in work hours and occasional travel to meet service requirements and attend
    conferences.

Lead Security Officer

Los Angeles Dodgers
2007.04 - 2017.10
  • Directed a dynamic team of 12 security officers, overseeing security operations and ensuring the safety
    of stadium premises and personnel.
  • Conducted comprehensive patrols, responded promptly to security-related incidents, and implemented
    effective security measures.
  • Complete Daily Activity Reports, Field Investigation Card, and Incident Reports for Legal court purposes
  • Provided leadership and guidance to the security team, fostering a culture of professionalism and
    accountability.
  • Utilized computing devices for incident reporting and documentation, ensuring accuracy and
    compliance.
  • Managed administrative duties including personnel management, budgeting, and procurement.
  • Maintained positive relationships with Fans and addressed security concerns with efficiency and
    professionalism.
  • Demonstrated flexibility in work hours to accommodate stadium events and security needs.

Education

Business Course

East Los Angeles College
Monterey Park, CA
2009

High School Diploma -

San Gabriel High School
San Gabriel, CA
2007

Skills

  • Strong program development and management skills
  • Enthusiastic and able to adapt quickly
  • Quick and creative problem solving skills
  • Excellent written, verbal and interpersonal skills
  • Ability to multi task and accomplish multiple deadlines
  • Ability to work quickly and effectively under pressure
  • Excellent follow-through, accuracy and commitment to constituent satisfaction
  • Managed budgets totaling in over two million
  • Ability to strategize and develop new systems quickly

Certification

  • Yetunde Price Resource Center: Diversity & Trauma Training May 2019
  • Foundation for a Drug Free World: Drug-Free World Education Specialist April 2019
  • Homeless Health Care Los Angeles: Applied Care Coordination and Systems Navigation March 2019
  • CPR-AED: Adult/Child/ Infant April 2018

Timeline

Program Supervisor

Volunteers Of America Greater Los Angeles
2023.07 - Current

Lead Case Manager

Volunteers Of America - Services For Veterans
2021.04 - 2023.07

Program Coordinator

Volunteers Of America/Project SLATE Youth Juvenile
2019.02 - 2021.02

Lead Case Manager

Volunteers Of America/Project SLATE Youth Juvenile
2018.07 - 2019.02

Lead Case Manager / Job Developer

Volunteers Of America / Training To Work 4
2015.10 - 2018.06

Lead Monitor

Volunteers Of America / Harm Reduction, Safe Haven
2013.11 - 2015.10

Lead Security Officer

Los Angeles Dodgers
2007.04 - 2017.10

Business Course

East Los Angeles College

High School Diploma -

San Gabriel High School
  • Yetunde Price Resource Center: Diversity & Trauma Training May 2019
  • Foundation for a Drug Free World: Drug-Free World Education Specialist April 2019
  • Homeless Health Care Los Angeles: Applied Care Coordination and Systems Navigation March 2019
  • CPR-AED: Adult/Child/ Infant April 2018

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Robert Sonora