Roland Acquaah-Arhin

➢Wrote credit proposals and analysing customers’ financial proposals for consideration and approval.

➢Ensured that overdrawn/excess accounts are promptly actioned and that outstanding overdrawn balances present no loss/minimize the loss to the bank and followed up on delinquent accounts to facilitate compliance.

➢Reviewed existing borrowing accounts under my direct management to ensure full compliance of all facility conditions as required by the credit policy and early detection of poor account performance, deterioration and avoidance of double downgrading.

➢ Supervised the trade sales team in the various zones while ensuring strict adherence to rules, regulations and processes.

➢ Conducted weekly review of all trade sales plans and strategies for all members of the trade team.

➢ Negotiated Fees and commissions with customers within set guidelines and approved tariff.

➢ Built a strong business relationship by making sure that the needs of customers were met, while consulting with branches to ensure customer service issues were resolved in a timely manner.

➢Identified and escalated any risk and compliance issue associated with trade sales activities.

➢Managed the team effectively by identifying training needs and setting performance target and reviews.

➢Ensured timely and efficient processing of customers’ requests in accordance with the SLA and the Bank’s policies.

➢Verified and authorised transactions processed by the unit

➢ Ensured that no income was leaked by vetting all fees and charges and making sure they were correctly applied.

➢ Vets’ customer’s request/documentation in compliance with existing regulations.

➢Processed transactions in the remittance’s module of the banking application software to generate SWIFT messages.

➢ Conducted investigations into enquiries from the corresponding banks in relation to outward remittances.

➢ Prepared timely monthly returns to BOG on all transfers done for a particular month.

➢ Prepared monthly reconciliation of the suspense account.

➢ Performed assigned/planned audit engagements.

➢ Executed special audits and planned audit engagements at the branch/departments/subsidiary.

➢ Identified and communicated apparent failures in control framework within the processes.

➢ Determined likely consequences/implications for identified process failures and made appropriate recommendations.

➢ Participated in exit conferences to discuss identified lapses with the auditees.

➢ Made input into the draft audit report for review by the manager, Internal Audit.

Back Office

➢ Processed customer salary/investment and outward cheques clearing requests.

➢Transfered funds upon customer’s request.

Teller activities.

➢ Received and processed customer’s deposit and withdrawal request.

➢Analysed cash received as against deposit slip.

Billing Officer-Finance Dept.

➢ Checked manifesting files, raised adjustments and processed internal billing files.

➢ Generated files and distributed all invoices and reports at the end of the month and also converted invoices for Sun accounting software for the various countries.

➢ Processed inbound files and transmitted billing notification files to Brussels.

➢ Updated the internal billing system with impex files and credit application forms.

Special delivery Agent

➢ Obtained location addresses for undelivered shipments.

➢ Ensured that “Transport Collect” shipments were paid for by clients and documented.

➢ Manifested shipments that were delivered at the Service Centre.