Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rolaine Aila Tilo

Edmonton,AB

Overview

7
7
years of professional experience

Work History

Supervisor

Tim Hortons
Edmonton, AB
01.2022 - Current
  • Promoted to Supervisor position in October 2025
  • Experienced in POS system operations and cash handling
  • Supervised daily operations to ensure efficient workflow and exceptional customer service
  • Trained and mentored team members on operational standards and best practices
  • Implemented quality control measures to maintain high product standards
  • Excels in customer service, including effective problem-solving when addressing customer complaints.
  • Oversees daily operational activities to ensure efficiency.

Amusement Ride Operator

Galaxyland
Edmonton, AB
07.2019 - 06.2020
  • Operated amusement rides, ensuring safety protocols and guest enjoyment.
  • Monitored ride functionality, performing routine inspections and maintenance checks.
  • Assisted guests with ride instructions, enhancing overall experience and satisfaction.
  • Responded to guest inquiries and concerns, providing timely assistance and support.

Education

High School Diploma -

Queen Elizabeth High School
Edmonton, AB

Skills

Training and mentoring

Goal oriented

Staff management

Customer service

Attention to detail

Strategic planning

Team building

Customer relationship management

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Timeline

Supervisor

Tim Hortons
01.2022 - Current

Amusement Ride Operator

Galaxyland
07.2019 - 06.2020

High School Diploma -

Queen Elizabeth High School
Rolaine Aila Tilo