Rolaine Aila Tilo
Edmonton,AB
Overview
7
7
years of professional experience
Work History
Supervisor
Tim Hortons
01.2022 - Current
- Promoted to Supervisor position in October 2025
- Experienced in POS system operations and cash handling
- Supervised daily operations to ensure efficient workflow and exceptional customer service
- Trained and mentored team members on operational standards and best practices
- Implemented quality control measures to maintain high product standards
- Excels in customer service, including effective problem-solving when addressing customer complaints.
- Oversees daily operational activities to ensure efficiency.
Amusement Ride Operator
Galaxyland
07.2019 - 06.2020
- Operated amusement rides, ensuring safety protocols and guest enjoyment.
- Monitored ride functionality, performing routine inspections and maintenance checks.
- Assisted guests with ride instructions, enhancing overall experience and satisfaction.
- Responded to guest inquiries and concerns, providing timely assistance and support.
Education
High School Diploma -
Queen Elizabeth High School
Edmonton, ABSkills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Strategic planning
Team building
Customer relationship management
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Supervisor
Tim Hortons
01.2022 - Current
Amusement Ride Operator
Galaxyland
07.2019 - 06.2020
High School Diploma -
Queen Elizabeth High School