Rola Hasson
Ottawa
Summary
Versatile and dynamic, with a proven track record at Orleans Online Driving School( the current successful small business), I excel in strategic planning and customer service. Demonstrated success in business development and team building, achieving consistent growth through effective marketing and personalized instruction. Skilled in financial management and fostering strong customer relationships, I bring a comprehensive skill set to drive success.
Offering proactive and adaptable approach, ready to learn and grow in dynamic business environment. Brings ability to quickly grasp new concepts and apply analytical thinking to improve operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Small Business Owner
Self Employed Services
01.2016 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Driving Instructor
Ottawa Driving School, All Pross Driving School
02.2012 - 01.2016
- Established trust with parents by maintaining transparent communication about their child''s progress and areas of improvement.
- Evaluated student performance and documented progress and goals.
- Promoted proactive problem-solving approaches among students, empowering them to make informed decisions in complex driving scenarios.
- Supported student drivers in hands-on road training.
- Scheduled appointments with students for driving lessons.
- Ensured all vehicles were well-maintained, clean, and properly equipped according to state regulations for optimal safety during lessons.
- Developed tailored lesson plans for each student, addressing their individual needs and weaknesses.
- Improved student driving skills by utilizing effective teaching methods and personalized instruction.
- Conducted regular evaluations of student performance to identify areas needing further attention or adjustment in teaching approach.
- Built strong rapport with students, fostering a positive learning environment and encouraging open communication.
- Assisted students in overcoming driving-related anxiety through patient guidance and confidence-building exercises.
- Adapted teaching strategies based on individual learning preferences while maintaining consistency across all courses offered.
- Maintained detailed records of student attendance, progress, and completion to ensure proper documentation for licensing requirements.
Education
No Degree - Teaching And Developing An Online Course
Canadian College of Educators
Online School02-2021
No Degree - Public Services
Algonquin College
Ottawa, ON06-2015
No Degree - Public Services
Algonquin College
Ottawa, ON02-2012
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Business management and development
- Operations management
- Financial management
- Strategic planning
- Staff hiring
- Team building
- Reporting and documentation
- Customer service
Languages
English
Professional Working
Arabic
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- Gardening
- Documenting and sharing travel experiences
- Hiking
Timeline
Small Business Owner
Self Employed Services
01.2016 - Current
Driving Instructor
Ottawa Driving School, All Pross Driving School
02.2012 - 01.2016
No Degree - Teaching And Developing An Online Course
Canadian College of Educators
No Degree - Public Services
Algonquin College
No Degree - Public Services
Algonquin College
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