Rola Diab

• Managed BC territory, achieved 112% of sales targets in 2022, ranking 5th nationwide for the Nuron cordless platform.

• Managed a 1M Toronto territory, achieving 102% in 2023.

• Managed a $1.5M Toronto territory, achieving 105% of the sales goal in 2024.

• Leveraged Salesforce, exceeding daily performance metrics: 40 events, 20 successful calls, and 15 leads.

• Sold 5 fleet leasing programs in 2023 (goal: 3), and 3 in 2022.

• Successfully sold a PS1000 worth $45,000 in 2024 through collaboration with the measuring specialist.

• Communicated with repeat customers to build long-term relationships.

• Transitioned 20 customers from $0 rolling 12-month sales to $15,000 in annual revenue, passing them to field account managers.

• Converted 25 cash customers to credit accounts in 2024, improving long-term client relationships.

• Monitored customer accounts to ensure timely payment of invoices.
• Prepared monthly financial forecasts based on current sales trends.
• Provided product knowledge and technical support to customers as needed.
• Identified customer needs by asking questions and advising on best solutions.
• Followed up regularly with clients to ensure satisfaction with services provided.
• Provided product demonstrations at client sites when necessary.
• Responded promptly to customer complaints or requests for assistance.
• Ensured accurate tracking of all sales activities in CRM system.
• Worked with marketing department to prepare campaigns for lead generation.
• Listened to customer needs to identify and recommend best products and services.

• Consulted with customers on tool repair costs, offering comparisons with new tool purchases to highlight added value.

• Facilitated trade-in incentives, driving new tool sales, while ensuring high levels of customer satisfaction.

• Exceeded sales metrics by achieving a 40% increase in monthly tool sales through a strategic trade-in program.

• Collaborated with field account managers to enhance upselling efforts and streamline the customer experience.

• Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
• Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
• Collected trash from floors within hallways, bathrooms and work areas.
• Emptied wastebaskets to transport trash and waste to proper disposal areas.
• Cleaned building floors by sweeping, mopping or vacuuming.
• Serviced, cleaned and restocked restrooms.
• Completed routine maintenance checks, notifying management of needed repairs.

• Supported field account managers by resolving backorder issues, identifying substitute materials, and ensuring customer needs were met.
• Acted as a critical problem-solver, maintaining strong communication between logistics teams and customers to prevent disruptions.
• Resolved any discrepancies related to product quality or quantity issues upon delivery.
• Worked with team members to improve process integration and flow.
• Kept deliveries on track and provided timely status updates.

• Developed positive relationships with customers through friendly interactions.
• Maintained a high level of professionalism when dealing with difficult customers.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Provided accurate information about products and services to customers.
• Updated databases with new and modified customer data.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Provided exceptional customer service to ensure customer satisfaction.
• Identified opportunities for upselling additional products or services based on customer needs.
• Resolved customer complaints promptly and efficiently.