Roksoliana Tokach
Vancouver,BC
Summary
Dedicated and customer focused barista with 2 years experience in food and beverage industry. Possesses strong multitasking abilities, excellent communication skills and a passion for delivering high quality service in a fast paced environment. Quickly mastering new skills and adapting to different roles within a team. Highly efficient in maintaining cleanliness and organization, insuring a welcoming atmosphere for customers. Ready to contribute to Starbucks by providing exceptional customer experiences and consistent product quality.
Overview
3
3
years of professional experience
Work History
Barista
Safeway Starbucks
09.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Barista
Safeway Starbucks
09.2021 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Sir Charles Tupper Secondary School
Vancouver, BC06.2024
Skills
- Communication skills
- Cash Handling
- Opening and closing duties
- POS System Operation
- Beverage Preparation
- Safe Food Handling Practices
- Reliability
- Attention to Detail
- Customer Service
- Adaptability
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
French
Limited Working
Timeline
Barista
Safeway Starbucks
09.2023 - Current
Barista
Safeway Starbucks
09.2021 - 09.2022
High School Diploma -
Sir Charles Tupper Secondary School
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