Rokia Bathily
Burnaby,BC
Summary
Driven professional with a track record of enhancing customer service excellence and cash handling accuracy at Amandine. Leveraged strong communication and time management skills to resolve customer concerns and increase sales. Excelled in inventory control and payment processing, contributing to streamlined operations and positive customer experiences. Committed and hardworking Warehouse worker with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Punctual and honest cashier with solid background in social environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Friendly and reliable cahier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
4
4
years of professional experience
Work History
Cashier
Amandine
Bamako (Mali)
07.2022 - 08.2023
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Worked with floor team and managers to meet wide range of customer needs.
Warehouse Worker
Sanou Mali Sarr S.A
Bamako (Mali), West Africa
06.2019 - 09.2021
- Consistently lifted materials weighing as much as [60] pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Maintained clean, orderly work environment free of hazards.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Moved furniture and boxes using utility dolly and truck ramp.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assisted in receiving, stocking and distribution of merchandise.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
Associate of Arts - Sociology
Alexander College
Burnaby, BC04.2026
GED -
Fanta Diabate
Bamako (Mali)06.2022
High School Diploma -
Le Nango
Bamako (Mali)05.2019
Skills
- Product restocking
- Product Recommendations
- Cash Handling
- Customer Assistance
- Cash Register Operation
- Customer Service
- Payment Processing
- Returns processing
- ID Verification
- Records Maintenance
- Order Verification
- Time management skills
- Proficient in [Software]
- Order Packaging
- Written and verbal communication
- Cash handling and management
- Money Handling
- Refund handling
- Order Taking
- Cleaning and sanitizing
- Inventory Control
- Customer service excellence
Languages
English
Professional Working
French
Native or Bilingual
Watching TV, listening to music, going out for walks, reading.
I do these things when I am free.
Timeline
Cashier
Amandine
07.2022 - 08.2023
Warehouse Worker
Sanou Mali Sarr S.A
06.2019 - 09.2021
Associate of Arts - Sociology
Alexander College
GED -
Fanta Diabate
High School Diploma -
Le Nango