Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rohith Kiran

Toronto,ON

Summary

Highly motivated professional with a proven ability to succeed in diverse environments. Skilled at building strong teams and fostering collaboration across departments. I excel as a communicator and strategist, bringing a unique blend of creativity, analytical thinking, and operational and marketing expertise to any role. My adaptable nature and diverse experience allow me to seamlessly integrate into any team and contribute to continued growth.

Overview

5
5
years of professional experience

Work History

Consultant - Global Hiring Solutions

Snaphunt
02.2023 - 07.2023
  • Improved client satisfaction by effectively handling multiple large-scale recruitment projects and consistently meeting tight deadlines with high-quality candidates for an array of clients including Marketing, Sustainability, and Tech firms, contributing to arevenue impact of $50K within the first quarter.
  • Enhanced client recruitment experience and achieved a notable 26% hire-to-recommendation rate by implementing targeted sourcing, and headhunting strategies, and fostering robust candidate relationships.

Analyst - Inside Sales & Marketing

Zenoti
10.2020 - 05.2022
  • Increased efficiency of outbound marketing campaigns by streamlining data analysis processes and implementing automation tools, contributing to $1 million annual recurring revenue and high 82% in conversion rates, onboarding 62 Medspa brands globally.
  • Identified trends and patterns in large datasets, leading to actionable insights for business growth and improved email engagement by 11%, by collaborating with product marketing and customer success teams to refine global sales strategies.

Subject Matter Expert

UBER (Uber Eats)
07.2019 - 03.2020
  • Led innovative business development campaigns for a 3000-restaurant portfolio, achieving INR 9 Crores in revenue for Q3-2019 by negotiating and closing co-funded deals with restaurant brands
  • Directed extensive knowledge training roadmaps for 450+ BPO staff, leading to a 31% reduction in support queries by demonstrating expertise in CRM operations and process optimization.

Community Operations Specialist

UBER (Uber Eats)
10.2018 - 06.2019
  • Rapidly promoted for exceptional performance among a team of 80 operation specialists, heading resolution of critical customer support issues for over 5,000 restaurants and boosting platform efficiency
  • Developed and deployed L&D and quality initiatives that cut inbound ticket escalations by over 30%, while mentoring a team of 25 other agents to achieve a 98% customer satisfaction and quality rating consistently.

Education

Master of Business Administration - Business Administration

Schulich School of Business, York University
Toronto, ON
04.2025

Bachelor of Business Administration - Financial Markets

Manipal Academy of Higher Education - MAHE
Manipal, Karnataka, India
05.2018

Skills

AREAS OF EXPERTISE:

  • Customer Support
  • Operations
  • Marketing
  • Sales & Business Development
  • Human Resources

TECHNICAL SKILLS:

  • Salesforce/Zendesk/JIRA
  • Hubspot/Outreach
  • MS Office Suite/ Canva
  • MySQL/Python (Basics)
  • Adobe Premier Pro/InVideo (Basics)

SOFT SKILLS:

  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Relationship Building
  • Employee & Project Management
  • Analytical & Problem-Solving Aptitude

ADDITIONAL INFORMATION:

  • Freelance Consultant (2022-2023, Hyderabad, India): Managed demand generation and projects for clients in the energy & utilities (Inforica Pvt Ltd) and local E-bike manufacturing sectors (RAP Eco Motors)
  • CSR Leader (Uber & Zenoti): Led CSR initiatives such as donation drives and tree-planting campaigns Supported people management and engagement activities
  • Volunteer (Art of Living Foundation, 2019-2021): Facilitated wellness and meditation workshops for over 100 participants

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual
French
Elementary

Timeline

Consultant - Global Hiring Solutions

Snaphunt
02.2023 - 07.2023

Analyst - Inside Sales & Marketing

Zenoti
10.2020 - 05.2022

Subject Matter Expert

UBER (Uber Eats)
07.2019 - 03.2020

Community Operations Specialist

UBER (Uber Eats)
10.2018 - 06.2019

Master of Business Administration - Business Administration

Schulich School of Business, York University

Bachelor of Business Administration - Financial Markets

Manipal Academy of Higher Education - MAHE

Similar Profiles

CREATE PROFILE
Rohith Kiran