Rokhsar Sahak
Surrey,Canada
Summary
Dedicated and detail-oriented professional with a strong background in administrative support, customer service, and retail sales. Thrives in fast-paced environments and consistently delivers exceptional service to clients and customers. Possesses strong organizational skills and a proactive approach to problem-solving, ensuring efficient operations and customer satisfaction. Experience and skills poised to contribute to the success of a dynamic team, bringing a high level of dedication and commitment to achieving goals.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Sephora
11.2021 - 09.2022
- Enhanced customer satisfaction by providing personalized beauty and skincare advice
- Managed transactions and resolved issues, increasing customer retention rates
- Trained new employees in customer service protocols and cash handling procedures
Sales Assistant
H&M
10.2019 - 01.2021
- Assisted customers in finding products, leading to a 15% increase in customer satisfaction scores
- Handled customer complaints and feedback, improving the store’s service quality
- Performed daily cash register operations and end-of-day financial reconciliations
Sales Clerk
Claire’s Accessories
03.2019 - 07.2019
- Provided fashion and accessory advice to enhance customer shopping experience
- Managed inventory and stock levels, ensuring availability of popular items
- Supported store in achieving top 5% in regional sales performance for 2019
Customer Service Representative
The Bay
09.2017 - 01.2019
- Resolved customer inquiries and complaints with a 95% satisfaction rate
- Processed returns and exchanges, maintaining a positive and professional store environment
- Collaborated with the management team to implement marketing strategies that increased customer footfall
Baker/ Decorator
The Pastry Box
01.2017 - 08.2017
- Provided high-quality service in a fast-paced bakery setting
- Handled cash and credit transactions with accuracy and efficiency
- Assisted in maintaining sanitary and appealing store presentation
Education
Bachelors - Marketing Management
Kwantlen Polytechnic University
06-2026
Skills
- Strong interpersonal and communication skills
- Proficient in MS Office
- Proficient in POS systems
- Excellent problem-solving abilities
- Quick learner
- Customer service
- Data entry
Languages
English
Farsi
Dari
Pashto
Urdu
References
Available upon request
Timeline
Customer Service Associate
Sephora
11.2021 - 09.2022
Sales Assistant
H&M
10.2019 - 01.2021
Sales Clerk
Claire’s Accessories
03.2019 - 07.2019
Customer Service Representative
The Bay
09.2017 - 01.2019
Baker/ Decorator
The Pastry Box
01.2017 - 08.2017
Bachelors - Marketing Management
Kwantlen Polytechnic University
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