Suraj Acharya

Client Advisor – RBC Royal Bank, Mississauga, ON | September 2022 – Present
• Provide expert advice on personal banking, lending, and investment solutions to meet client goals.
• Consistently exceed monthly sales targets through effective cross-selling and relationship management.
• Maintain compliance with AML/BSA regulations and audit protocols, ensuring operational integrity.
• Manage client portfolios, complete daily logs, and track business growth performance.
• Support branch marketing campaigns to drive new account acquisition and brand awareness.
• Deliver superior customer experiences by actively listening and providing tailored solutions

• Developed strong customer relationships through effective communication and personalized service.
• Identified client needs and provided tailored solutions to drive product sales.
• Assisted customers in selecting mobile devices, plans, and accessories tailored to their needs and
  preferences.
• Demonstrated exceptional product knowledge, providing detailed information on specifications, features,
  and pricing.
• Effectively handled customer inquiries, resolved issues, and processed returns and exchanges.
• Contributed to visual merchandising efforts to create an attractive and engaging store environment.
• Actively participated in team meetings and training sessions to stay informed about product updates and
  sales techniques.

• Processed deposits, withdrawals, and loan payments with accuracy and efficiency.
• Assisted customers in account openings, loan applications, and digital banking services.
• Executed fund transfers, stop payments, and account updates while ensuring compliance.
• Educated clients on digital platforms, improving mobile banking adoption.
• Strengthened customer relationships through professional communication and service.
• Achieved over 80% customer satisfaction through prompt issue resolution.