Rojina Charmi
Summary
Dutiful and motivated Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Pitt Meadows Golf Club
09.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs, providing efficient and personalized service for the restaurant and banquet events.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements, meanwhile increasing sales with upselling techniques and thorough knowledge of the menu, specials, and promotions.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Demonstrated exceptional teamwork by collaborating with fellow servers for setting the event space, ensuring proper table arrangements and to maintain a smooth flow of service during large-scale events.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Managed multiple tasks simultaneously while maintaining composure under pressure, delivering outstanding service even during challenging circumstances, receiving commendations from both clients and supervisors alike.
Retail Cashier/Retail Sales Associate
Brown's Shoe Company
05.2020 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
Seasonal Hostess
Westwood Plateau Golf Course
08.2022 - 10.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Temp. Notarial Assistant/Office Administrative Assistant
Gold Seal Notary
04.2022 - 09.2022
- Streamlined office procedures by implementing efficient filing and organizational systems for increased productivity with effective time management strategies, enhancing client satisfaction.
- Improved communication between attorneys and clients through meticulous scheduling and coordination of meetings and appointments.
- Maintained strict confidentiality while handling sensitive documents and records, protecting both clients and the firm.
- Streamlined the conveyancing process by efficiently managing document preparation and communication with clients.
- Ensured timely for project completions through effective coordination with diligent task prioritization, delegation, and followup.
- Ensured accurate drafting of legal documents such as contracts, deeds, and mortgages to facilitate smooth closings.
- Collaborated with real estate agents and mortgage brokers to expedite property sales and purchases for mutual clients.
Temp. Office Administer/Accounts Receivables
Still Creek Forest Products
05.2021 - 10.2021
- Enhanced cash flow by diligently managing accounts receivable and maintaining accurate records.
- Ensured timely invoicing by creating and issuing invoices to customers promptly after service delivery.
- Improved customer satisfaction by addressing inquiries professionally and providing clear explanations for payment issues.
- Collaborated with sales teams to resolve billing disputes, promoting positive customer relationships.
- Assisted in monthly closing activities, ensuring accurate financial reporting for management review.
- Reconciled customer accounts regularly, identifying discrepancies and resolving them quickly.
Medical Office Assistant/Office Administrative Assistant
Harmony Physiotherapy
09.2019 - 10.2021
- Improved patient satisfaction by efficiently scheduling appointments, resulting in reduced wait times through efficient front desk management.
- Enhanced patient care with timely and accurate data entry of patient records.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
Lead Barista
Ninja Bubble Tea
01.2019 - 12.2019
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation, by implementing effective task delegation for a streamlined workflow.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Resolved customer complaints quickly and professionally, maintaining positive relationships.
Seasonal Sales Associate
RW&Co
10.2018 - 01.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Crew Member
McDonald's
06.2016 - 10.2018
- Improved customer satisfaction by providing friendly and efficient service.
- Enhanced team productivity by maintaining a clean and organized workspace.
- Enhanced crew performance by implementing effective training strategies.
Education
Diploma - Health Care Assistant
Western Community College
Surrey12.2023
Dogwood Diploma -
Pinetree Secondary School
06.2019
Skills
- Table Setting
- Food Inspection
- Supply Restocking
- Patient Education
- ADL Support
- Patient Safety
- Compassionate Care
- Healthcare Regulations
- Problem Solving
- Professionalism
- Time Management
- Confidentiality
Certification
- Serving It Right 2022-2027
- First Aid Level C with The Canadian Red Cross
- WHMIS 2015
Volunteer Experience
Iranian Cultural Society, Halifax, NS 12/2016 - 09/2018
- Setting up and tearing down for cultural events
- Public speech for the opening and closing of events
References
Available in the next section of this portfolio, for your records.
Languages
English
Native or Bilingual
Farsi
Native or Bilingual
French
Elementary
Turkish
Elementary
Timeline
Server
Pitt Meadows Golf Club
09.2022 - Current
Seasonal Hostess
Westwood Plateau Golf Course
08.2022 - 10.2022
Temp. Notarial Assistant/Office Administrative Assistant
Gold Seal Notary
04.2022 - 09.2022
Temp. Office Administer/Accounts Receivables
Still Creek Forest Products
05.2021 - 10.2021
Retail Cashier/Retail Sales Associate
Brown's Shoe Company
05.2020 - Current
Medical Office Assistant/Office Administrative Assistant
Harmony Physiotherapy
09.2019 - 10.2021
Lead Barista
Ninja Bubble Tea
01.2019 - 12.2019
Seasonal Sales Associate
RW&Co
10.2018 - 01.2019
Crew Member
McDonald's
06.2016 - 10.2018
Diploma - Health Care Assistant
Western Community College
Dogwood Diploma -
Pinetree Secondary School
- Serving It Right 2022-2027
- First Aid Level C with The Canadian Red Cross
- WHMIS 2015
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