Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

ROJIN RAHIMI

Aurora,ON

Summary

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.

Overview

9
9
years of professional experience

Work History

Cashier Team Lead

Sport chek
07.2022 - Current
  • Help customer with their needs, opening and closing cash, counting and calculating cash
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Increased customer loyalty and retention.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Led cashiers and associates in providing thoughtful customer service.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Helped management develop employee improvement plans and motivate team members to continually improve.

Retailer/ Sales person, Cashier

Browns Shoes
08.2021 - 11.2021
  • Help customers with their needs, brings the customer their needed products, works as cash when needed, helps to clean the stocks if there any mistakes in the order of the products

Retailer/Salesperson, Cashier

Best Buy
11.2021 - 01.2021
  • Help customers with their needs, brings the customer their needed products, works as cash when needed

Retailer

ZARA
09.2019 - 11.2019
  • Help customers find the products most suitable for their needs, replenish clothing stock as needed and keep the sales floor neat and clean

Babysitting/Child Care

Family and Friends of Family
01.2015 - 01.2019
  • Have helped supervising and babysitting sister who is now 4 years old since her birth and babysit the young children of family friends on as needed basis

General Help/Customer Service

Family Jewelry Store
01.2015 - 01.2016
  • Assisted in setting up displays, cleaning around store and providing customer service and cash as needed

Education

Aurora High School
Aurora, ON

Earl Haig Secondary School
Toronto, ON

Associate of Arts - Fashion Design And Production

Seneca College of Applied Arts And Technology
North York, ON

Skills

  • Strong leadership and teamwork skills
  • POS System
  • Decision Making
  • Time Management
  • Remain calm in stressful situations
  • Respectful and polite with ability to get along well with people of diverse ages and backgrounds
  • Great communication and listening skills with ability to resolve issues; fluent in English and Farsi
  • Dependable, responsible and trustworthy with good judgment and problem solving skills
  • Creative and resourceful with strong artistic abilities
  • Available to work from opening to closing everyday
  • Adaptability and Dependability
  • Store Opening and Closing

References

REFERENCES AVAILABLE UPON REQUEST

Languages

English
Native or Bilingual
Persian
Native or Bilingual
Urdu
Full Professional

Timeline

Cashier Team Lead

Sport chek
07.2022 - Current

Retailer/Salesperson, Cashier

Best Buy
11.2021 - 01.2021

Retailer/ Sales person, Cashier

Browns Shoes
08.2021 - 11.2021

Retailer

ZARA
09.2019 - 11.2019

Babysitting/Child Care

Family and Friends of Family
01.2015 - 01.2019

General Help/Customer Service

Family Jewelry Store
01.2015 - 01.2016

Aurora High School

Earl Haig Secondary School

Associate of Arts - Fashion Design And Production

Seneca College of Applied Arts And Technology

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ROJIN RAHIMI