Rojin Garzam
Toronto
Summary
Results-driven and customer-focused Store Manager with4+ years of experience in retail operations and team leadership. Expertise in optimizing inventory management, scheduling, and customer service to drive revenue growth and operational efficiency. Skilled in creating positive work environments and fostering high-performing teams. Fluent in English and Farsi.
Overview
7
7
years of professional experience
Work History
Store Manager
Vape100
02.2023 - 11.2024
- Directed daily operations, including opening, closing, and cash management
- Optimized inventory processes, ensuring accurate stock levels and timely replenishment
- Developed and managed employee schedules for efficient workflow and adequate coverage
- Communicated company policies and goals effectively to staff, fostering alignment and motivation
- Coordinated order processing to ensure accurate and timely fulfillment
Sales Associate
Roja Cosmetic
05.2019 - 01.2021
- Delivered engaging product demonstrations and applications, increasing brand exposure
- Provided personalized make-up tips and tutorials aligned with current beauty trends
- Assisted customers in locating merchandise and suggesting suitable options based on their needs
Salesperson
Bershka
09.2017 - 04.2019
- Built strong customer relationships to drive sales and repeat business
- Delivered exceptional customer service to enhance satisfaction and loyalty
- Identified customer needs and provided tailored solutions to meet both personal and business goals
Skills
- Customer Service Excellence
- Inventory Management
- Team Leadership and Training
- Sales and Upselling Techniques
- Scheduling
- Cash Handling and Reconciliation
- Merchandising
- Order Management
- Time Management and Communication
Timeline
Store Manager
Vape100
02.2023 - 11.2024
Sales Associate
Roja Cosmetic
05.2019 - 01.2021
Salesperson
Bershka
09.2017 - 04.2019
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