Roja Tavakkoli
North York,ON
Summary
Proven leader and skilled tattoo artist and Manager assistance at Hyperink, adept in customer relations and team motivation, significantly enhancing customer satisfaction and studio atmosphere. Expert in money handling and sales growth, consistently exceeding performance goals. Demonstrates a strong product and service knowledge, contributing to a notable increase in client base and referrals at Tml Lending Company. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Hyperink
03.2024 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Tattoo Artist
Hyperink
03.2024 - 07.2024
- Created custom tattoo designs for customers.
- Contributed to a positive studio atmosphere by fostering teamwork among staff members and encouraging open communication.
- Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
- Kept areas neat and clean and equipment sanitized.
Salesperson
Tml Lending Company
01.2024 - 06.2024
- Worked to build relationships with customers and built potential for additional sales.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
Restaurant Cashier
Jack Astor's Bar & Grill
12.2023 - 03.2024
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Set up new sales displays each week with fresh merchandise.
Cashier,manager Assistance
Parkway Resturant
10.2023 - 02.2024
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier ,cashier Training
Shater Abbas Restaurant
02.2023 - 10.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - International Business
Seneca College of Applied Arts And Technology
Finch, ON01.2023
Bachelor of Arts - Law
Shomal University
Iran,Mazandaran10.2020
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Marketing knowledge
- Sales Growth
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Assistant Manager
Hyperink
03.2024 - 07.2024
Tattoo Artist
Hyperink
03.2024 - 07.2024
Salesperson
Tml Lending Company
01.2024 - 06.2024
Restaurant Cashier
Jack Astor's Bar & Grill
12.2023 - 03.2024
Cashier,manager Assistance
Parkway Resturant
10.2023 - 02.2024
Cashier ,cashier Training
Shater Abbas Restaurant
02.2023 - 10.2023
Bachelor of Arts - International Business
Seneca College of Applied Arts And Technology
Bachelor of Arts - Law
Shomal University
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