Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roja Sri Pattapu

Kitchener,ON

Summary

Knowledgeable Data Manager bringing [Number] years and thorough, hands-on approach to analysis and handling of data-retention systems. Successful in pinpointing and addressing complex information management flaws. Expert navigation of complex data storage, disposal and security guidelines to maintain compliance with confidentiality mandates. Critical qualitative analytical support and testing to resolve troublesome content access concerns. Efficient administrator eager to leverage knowledge in cloud-based database management systems. Skilled in database security, backup and recovery with good understanding of automation and containerization tools. Team-oriented with stong work ethic.

Overview

6
6
years of professional experience

Work History

Lead Clinical Data Manager

IQVIA Biotech
04.2022 - 04.2024
  • Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
  • Trained team members in best practices for data handling, improving overall productivity and data integrity.
  • Collaborated with cross-functional teams to identify data requirements and ensure proper integration within the system.
  • Enhanced data accuracy by implementing robust data validation and quality control processes.
  • Conducted thorough audits of existing databases, identifying areas for improvement and addressing discrepancies as needed.

Customer Service Representative

Rogers Communications
03.2019 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Collections Agent

CBV Collection Services
01.2018 - 02.2019
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Education

Bachelors of Electronics And Communication - Electronics And Communication

Anna University
Chennai, Tamil Nadu, India
08.2017

Skills

  • Data Quality Assurance
  • Data Security
  • Statistical Analysis
  • Data Cleansing
  • Troubleshooting
  • Quality Assurance

Languages

English
Full Professional
Hindi
Professional Working
Telugu
Native or Bilingual
Tamil
Full Professional

Timeline

Lead Clinical Data Manager

IQVIA Biotech
04.2022 - 04.2024

Customer Service Representative

Rogers Communications
03.2019 - 05.2023

Collections Agent

CBV Collection Services
01.2018 - 02.2019

Bachelors of Electronics And Communication - Electronics And Communication

Anna University

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Roja Sri Pattapu