Roja Senan
Thunder Bay
Summary
Detail oriented, highly motivated Engineering Business & Safety Management postgraduate professional equipped with Masters in Geotechnical Engineering and a Bachelors in Civil Engineering, currently seeking Job opportunity. Eager to leverage my technical background and strategic management skills in contributing to the success of the work, fostering efficient operations and driving growth.
Overview
2
2
years of professional experience
Work History
Supervisor
Papa John's Pizza
07.2023 - Current
- Excelled in delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Developed and implemented customer service policies and procedures to enhance overall customer experience.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Taking customer orders over phone, in person and through apps.
Registration Services Representative
MPBSDP
04.2025 - Current
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Conducted regular follow-ups with clients to ensure ongoing satisfaction and address any emerging issues promptly.
Administrative Support Clerk
MCCSS ODSP
05.2024 - 04.2025
- Offer adept clerical and administrative support to the team, ensuring seamless operations.
- Professionally greet clients, manage incoming calls, and promptly respond to electronic inquiries, maintaining excellent communication standards.
Sales Associate
Ardene
03.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Ontario College Graduate Certificate - Engineering Business & Safety Management
Confederation College of Applied Arts And Technology
08.2024
Master of Technology - Geotechnical Engineering
APJ Abdul Kalam Technological University
07.2021
Bachelor of Technology - Civil Engineering
APJ Abdul Kalam Technological University
07.2019
SUMMARY OF QUALIFICATIONS
- Proactive Leader with strengths in communication and collaboration.
- Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
- Strong attention to detail and accuracy in tasks.
- Eager to learn and embrace new challenges.
Accomplishments
- Valid G2 License
- WHMIS (Completed from AixSafety)
- Worker Health & Safety Awareness( Ministry of Labour, Training and Skills Development)
Reference
Jack Cleverdon - ODSP - MCCSS - Case worker Contact - 807-627-6655
Timeline
Registration Services Representative
MPBSDP
04.2025 - Current
Administrative Support Clerk
MCCSS ODSP
05.2024 - 04.2025
Supervisor
Papa John's Pizza
07.2023 - Current
Sales Associate
Ardene
03.2023 - 01.2024
Master of Technology - Geotechnical Engineering
APJ Abdul Kalam Technological University
Bachelor of Technology - Civil Engineering
APJ Abdul Kalam Technological University
Ontario College Graduate Certificate - Engineering Business & Safety Management
Confederation College of Applied Arts And Technology
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