Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rojanee Lulu

Toronto

Summary

Dynamic and dedicated professional with a strong background in customer service and sanitation from roles at Aqua Planet and Morey's Piers. Known for a positive attitude and problem-solving skills, I consistently enhance guest experiences while maintaining high safety standards. Reliable team player committed to excellence in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Kitchen Staff Member/Server

Hang-Outs
03.2022 - 02.2025
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Guest Service Attendant

Aqua Planet
06.2019 - 03.2020
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
  • Served as a knowledgeable resource for visitors seeking information about local points of interest.
  • Supported front desk operations by efficiently handling phone calls, emails, and walk-in guests.

Housekeeper

Morey's Piers And Beachfront Waterparks
03.2018 - 06.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Ride Operator

Moreys Piers Beachfront Waterparks
03.2018 - 06.2018
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.

Education

Bachelor of Science - Tourism And Hospitality Management

University of The Assumption
San Fernando, Pampanga, PH
05-2019

Skills

  • Sanitation and safety
  • Positive attitude
  • Customer service
  • Dedicated work ethic
  • Punctual and reliable
  • Team contribution
  • Flexible and adaptable
  • Problem-solving

Languages

English
Professional Working

Timeline

Kitchen Staff Member/Server

Hang-Outs
03.2022 - 02.2025

Guest Service Attendant

Aqua Planet
06.2019 - 03.2020

Housekeeper

Morey's Piers And Beachfront Waterparks
03.2018 - 06.2018

Ride Operator

Moreys Piers Beachfront Waterparks
03.2018 - 06.2018

Bachelor of Science - Tourism And Hospitality Management

University of The Assumption

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Rojanee Lulu