Summary
Overview
Work History
Education
Skills
Timeline
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Roja Tavakkoli

Summary

Dynamic and results-driven professional with extensive restaurant experience at Imperial Cafe & Lounge, excelling in guest satisfaction and efficient service. Proven ability to enhance sales through effective upselling techniques and strong communication skills. Bilingual and adept in managing high-volume environments while maintaining a strong work ethic and critical thinking.

Overview

2
2
years of professional experience

Work History

Server, Cahier

Imperial Cafe & Lounge
Richmond Hill
01.2025 - 04.2025
  • Provided prompt, attentive, and courteous service to all guests, ensuring an outstanding dining experience through proactive engagement, and efficient table management.
  • Demonstrated a thorough understanding of menu offerings, including dietary options and specials, resulting in increased guest satisfaction, and a consistent boost in average check totals through effective upselling strategies.
  • Accurately handled special dietary needs and allergy concerns by coordinating closely with kitchen staff, ensuring meals were safely prepared and delivered to meet individual guest requirements.
  • Simultaneously managed counter service, phone-in orders, and takeout packaging during peak hours, while maintaining professionalism, order accuracy, and a positive customer experience.
  • Operated POS systems with speed and precision, processing a high volume of cash, credit, and mobile payments, while maintaining 100% register accuracy and adherence to financial protocols.

Server, Cashier

Parkway Restaurant
12.2023 - 04.2025
  • Handled guest dietary restrictions and allergy concerns with care by clearly communicating with kitchen staff, and ensuring safe preparation.
  • Maintained full knowledge of food and beverage menus, confidently answered guests' questions, and increased sales through effective upselling of specials and add-ons.
  • Provided professional and attentive service to guests, ensuring timely order delivery, and maintaining a friendly, welcoming dining environment.
  • Managed the front-of-house register, takeout orders, and customer inquiries simultaneously during peak hours, while maintaining a positive attitude.

Server, Cashier

Shater Abbas Restaurant
Thornhill
08.2023 - 04.2025
  • Processed cash, credit, and mobile payments accurately; maintained a 100% balance in the cash drawer and end-of-day reports.
  • Delivered friendly, professional service to over 150 customers daily, resolving issues quickly, and maintaining high satisfaction ratings.
  • Ensured order accuracy by clearly communicating special requests to kitchen staff, reducing food errors, and wait times.
  • Efficiently managed the front register, phone orders, and takeout coordination during peak rush hours, maintaining accuracy and composure.
  • Provided efficient and courteous table service to up to 35 guests per shift, ensuring timely delivery of food and beverages.
  • Collaborated with hosts, bussers, and kitchen staff to manage high-volume service smoothly, especially during rush hours and events.

Customer Service & Graphic Designer

Adcord Inc.
Richmond Hill, Ontario
10.2023 - 04.2024
  • Edited images and videos using CapCut, Adobe Photoshop, and DaVinci Resolve.
  • Tracked engagement metrics using Hootsuite, Buffer, and Later.
  • Managed community interactions by responding to comments and messages.
  • Developed engaging social media content for target audiences.
    • Responded to customer inquiries to boost satisfaction.
  • Resolved customer issues quickly to enhance satisfaction.
  • Utilized CRM tools to track and manage customer interactions.

Education

International Business -

Seneca College
Newmarket
08.2025

Bachelor Of Criminal Law -

Shomal University
10.2022

Skills

  • Efficiency
  • Guest satisfaction
  • Organization
  • Communication
  • Customer service
  • Restaurant experience
  • Communication skills
  • Computer literacy
  • Time management
  • Bilingual
  • Product knowledge
  • Sales techniques
  • Menu & product knowledge
  • Tattoo artist
  • Graphic designer
  • Strong work ethic
  • Critical thinking

Timeline

Server, Cahier

Imperial Cafe & Lounge
01.2025 - 04.2025

Server, Cashier

Parkway Restaurant
12.2023 - 04.2025

Customer Service & Graphic Designer

Adcord Inc.
10.2023 - 04.2024

Server, Cashier

Shater Abbas Restaurant
08.2023 - 04.2025

International Business -

Seneca College

Bachelor Of Criminal Law -

Shomal University

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Roja Tavakkoli