Roja Senan
Thunder Bay,Canada
Summary
Detail oriented, highly motivated Engineering Business & Safety Management postgraduate professional equipped with Masters in Geotechnical Engineering and a Bachelors in Civil Engineering, currently seeking Job opportunity. Eager to leverage my technical background and strategic management skills in contributing to the success of the work, fostering efficient operations and driving growth.
Overview
5
5
years of professional experience
Work History
Office Assistant
Ministry Of Children, Community And Social Services
Thunder Bay, ON
05.2024 - Current
- Offer adept clerical and administrative support to the team, ensuring seamless operations.
- Professionally greet clients, manage incoming calls, and promptly respond to electronic inquiries, maintaining excellent communication standards.
- Efficiently sort and distribute incoming mail, ensuring timely and accurate delivery.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Supervisor
Papa John's Pizza
08.2023 - Current
- Excelled in delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Developed and implemented customer service policies and procedures to enhance overall customer experience.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Taking customer orders over phone, in person and through apps.
Sales Associate
Ardene
03.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Professor
Rajadhani Institute Of Engineering & Technology
08.2021 - 12.2022
- Delivering lectures and facilitating discussions specifically related to solid waste management in environmental and Geotechnical engineering courses.
- Contributed to academic literature with research publications in reputable journals, focusing on the intersection of geotechnical engineering and sustainable waste management practices, demonstrating a commitment to advancing the field.
Students Health & Safety Co-ordinator
Rajadhani Institute Of Engineering Technology
10.2019 - 06.2021
- Conduct regular safety inspections of facilities, classrooms, and common areas to identify and address potential hazards.
- Work with healthcare professionals to organize health promotion campaigns, workshops, and wellness programs for students.
- Respond promptly to incidents or accidents involving students, conduct thorough investigations, and prepare detailed incident reports.
Education
Ontario College Graduate Certificate - Engineering Business & Safety Management
Confederation College of Applied Arts And Technology
08.2024
Master of Technology - Geotechnical Engineering
APJ Abdul Kalam Technological University
07.2021
Bachelor of Technology - Civil Engineering
APJ Abdul Kalam Technological University
07.2019
Accomplishments
- WHMIS (Completed from AixSafety)
- Worker Health & Safety Awareness( Ministry of Labour, Training and Skills Development)
- "Rise up: Climate Change Education" - American Development Bank (through edx).
- 3D Modelling Workshop - ISTE Students Chapter of Government Engineering College.
- "Build My City"(won 2nd position)- PANTHEON organized by ICI College of Engineering, Trivandrum.
- Environmental Impact Assessment Program.
- Recycling Plastic waste project management.
- Auto CAD- InterCAD systems.
- Total Station Workshop- Centre of Engineering Research and Consultancy.
- Mix Design Workshop- PANTHEON organized by ICI College of Engineering, Trivandrum.
- National Conference on "Geotechnics and Concrete Structure- GeonCon 2020" - Organized by Student chapter of Indian Geotechnical Society and Indian Concrete Institute of LBS.
SUMMARY OF QUALIFICATIONS
• Proactive Leader with strengths in communication and collaboration.
• Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
• Proficient in Microsoft Word, Microsoft Excel and Microsoft PowerPoint.
Well-versed in safety protocols, hazard identification, and risk assessment.
• Demonstrated ability to develop and implement safety programs to ensure compliance with industry standards and regulations.
• Thorough understanding of safety regulations and standards, ensuring strict compliance in engineering projects.
- Experienced with SAMS for effective management of social assistance programs at the ministry.
Timeline
Office Assistant
Ministry Of Children, Community And Social Services
05.2024 - Current
Supervisor
Papa John's Pizza
08.2023 - Current
Sales Associate
Ardene
03.2023 - 01.2024
Assistant Professor
Rajadhani Institute Of Engineering & Technology
08.2021 - 12.2022
Students Health & Safety Co-ordinator
Rajadhani Institute Of Engineering Technology
10.2019 - 06.2021
Ontario College Graduate Certificate - Engineering Business & Safety Management
Confederation College of Applied Arts And Technology
Master of Technology - Geotechnical Engineering
APJ Abdul Kalam Technological University
Bachelor of Technology - Civil Engineering
APJ Abdul Kalam Technological University