ROI CARLO C. PANALIGAN
Toronto,ON
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Application Support Lead
Blackfort Consulting Inc
11.2019 - 12.2022
- Supports business operations of Cebu Pacific Air, Inc. Performs production and maintenance support to ensure system applications are up and running.
- Prioritizes and classifies Production Service Requests.
- Ensures that all team deliverables are completed on time.
- Executes assigned production tasks.
- Supervises and assist team members to respond to high-priority issues quickly and efficiently.
- Identifies disruptions in Production processes, investigate issues, and propose solutions.
- Communicates with Rackspace Team, Limelight Team, or other team’s stakeholders for critical production issues.
Administrative Aide
Polytechnic University of the Philippines
05.2017 - 11.2019
Responsible for providing essential administrative support to team and ensuring smooth functioning of office. Assisting in various tasks, contribute to overall efficiency of organization, and help maintain productive and organized work environment.
Senior Associate
Genpact Headstrong – Capital Markets, Former Headstrong Philippines, Inc
08.2012 - 07.2016
- Performed and adapts to wide range of roles, duties, and responsibilities to meet unique demands of each assigned project.
- Roles: Reports Developer, Web Developer, QA Tester
Education
Graduate Certificate - Cloud Architecture and Administration
Seneca College - Newnham Campus
North York, Toronto, ON10.2023
Bachelor of Science - Computer Science
De La Salle University - Dasmariñas
Dasmariñas, Cavite, Philippines05.2012
High School Diploma -
Saint Augustine School
Mendez, Cavite, Philippines03.2008
Skills
- Knowledge with: HTML, JSON, Powershell and MS SQL 2008 / 2012
- Web Platform: Microsoft Sharepoint 2013, Amplience
- Monitoring Tools: Google Analytics, Dynatrace, ZScaler, Limelight, NewRelic, VictorOps
- Ticketing System: Cherwell
- Other skills: IIS Administration, Content Management, SharePoint Administration, Component Testing, MS Office Apps
- Analytical and Critical Thinking
- Active Listening
- Dependable and Responsible
- Multitasking Abilities
- Teamwork and Collaboration
- Interpersonal Communication
- Decision-Making
- Flexible and Adaptable
Additional Information
- Experienced IT Professional with education and skills in Computer Science
Languages
Tagalog
Native or Bilingual
English
Professional Working
Reading
Light novels, webtoon, manga, manhwa, manhua
Arts
Scribbling
Timeline
Application Support Lead
Blackfort Consulting Inc
11.2019 - 12.2022
Administrative Aide
Polytechnic University of the Philippines
05.2017 - 11.2019
Senior Associate
Genpact Headstrong – Capital Markets, Former Headstrong Philippines, Inc
08.2012 - 07.2016
Graduate Certificate - Cloud Architecture and Administration
Seneca College - Newnham Campus
Bachelor of Science - Computer Science
De La Salle University - Dasmariñas
High School Diploma -
Saint Augustine School
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