Rohullah Sultani
Guelph,Ontario
Summary
Quality-focused customer service team player, with good work ethic accustomed to busy foodservice settings. Significantly increased customer retention during the past years while maintaining product and service quality. Offers great time management and inventory oversight skills leading to impressive results.
Overview
14
14
years of professional experience
Work History
Expert Pizza Maker & Team Leader
Dynamite Pizza
02.2010 - Current
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Monitored and maintained clean working areas and cooking surfaces.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
Pizza Maker and Customer Service
Tito's Pizza
04.2014 - 07.2016
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Coached new workers on store policies, pizza making, and dough preparation.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
- Followed company recipes and production standards to satisfy customers.
- Operated grills, fryers and ovens to cook food items.
- Used kitchen equipment safely and reduced risk of injuries and burns.
Store Manager & Cashier
M&M Mini Mart
05.2011 - 04.2014
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Degree in Business Management - Small Business Management
Conestoga College
Kitchener, ON04.2015
Skills
- Ingredient Preparation
- Food Safety
- Portion Control
- Recipe Adherence
- Customer Service
- Inventory Management
- Dependable and Responsible
- Teamwork and Collaboration
- Attention to Detail
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Persian
Native or Bilingual
Timeline
Pizza Maker and Customer Service
Tito's Pizza
04.2014 - 07.2016
Store Manager & Cashier
M&M Mini Mart
05.2011 - 04.2014
Expert Pizza Maker & Team Leader
Dynamite Pizza
02.2010 - Current
Degree in Business Management - Small Business Management
Conestoga College
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