ROHTASH ROHTASH
Surrey
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining delivery processes at Intelcom Express. Excelled in roles requiring exceptional time management and GPS route planning skills, alongside a positive attitude and teamwork. Demonstrated ability to address customer concerns effectively, ensuring repeat business and improved service quality.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Intelcom Express
02.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
Manager on Duty
Manager,supervisor
02.2020 - 01.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Education
BACHELORS - Hospitality Management
PACIFIC LINK
Surrey, BC02.2024
High School Diploma -
TAGORE SENIOR SECONDARY SCHOOL
BHIWANI03.2015
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Loading and unloading
- Clean Driving Record
- GPS and route planning
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Delivery Driver
Intelcom Express
02.2024 - Current
Manager on Duty
Manager,supervisor
02.2020 - 01.2024
BACHELORS - Hospitality Management
PACIFIC LINK
High School Diploma -
TAGORE SENIOR SECONDARY SCHOOL
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