Rohithnag Chunduru
Toronto,Canada
Summary
Highly motivated and detail-oriented professional with a strong background in Global Business Management. Demonstrated ability to analyze complex financial data and develop strategic solutions. Excellent communication and interpersonal skills, with a proven track record of building and maintaining client relationships.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service in telecommunication representative role.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier and Barista
02.2023 - Current
- Provided exceptional customer service by understanding target customers and displaying product knowledge
- Handled cash transactions and maintained accurate register balances
- Managed a fast-paced environment, demonstrating the ability to work under pressure
- Managed cash transactions and maintained a clean and organized work area
- Demonstrated strong multitasking skills in a fast-paced environment
Teleperformance
09.2022 - 01.2023
- Successfully upsold pertinent services and packages by using in-depth product expertise to determine customer demands, improving the customer experience and raising the conversion rate
- By proactively suggesting customized solutions to clients and boosting customer lifetime value through calculated sales techniques and follow-up campaigns, I significantly contributed to revenue development
- Provided outstanding customer service by patiently and sympathetically answering calls, making sure every customer had a good experience, and helping the team reach performance goals and service level agreements (SLAs)
Airtel
10.2021 - 04.2022
- Delivered outstanding technical support to clients, resolving device, network, and internet-related problems in a timely manner and guaranteeing client satisfaction
- Actively promoted Airtel's goods and services, such as internet bundles, mobile plans, and value-added services, and often met and surpassed sales goals, which led to a rise in consumer uptake and income
- Through individualized help and successful upselling of pertinent goods and services, strong client connections were built, increasing customer retention rates and generating extra income
Education
Global Business Management -
Georgian @ ILAC
01.2024
Bachelor's Degree - Commerce
Madras University
01.2021
Skills
- Financial statement analysis
- Project management
- Marketing
- Strategic planning
- Customer service
- Operations
- Call handling
- Cross-selling techniques
Certification
- Java
- Python
- Ms-office
- Tally
Timeline
Cashier and Barista
02.2023 - Current
Teleperformance
09.2022 - 01.2023
Airtel
10.2021 - 04.2022
Bachelor's Degree - Commerce
Madras University
Global Business Management -
Georgian @ ILAC