ROHITH YENIGALLA
Regina,SK
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jasbe
03.2020 - 03.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Customer Service Representative
Jasbe
12.2016 - 03.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
Master Of Science (M.S.) In Construction Management -
Deakin University
08.2017
Bachelor Of Science (B.S.) In Civil Engineering -
Sathyabama University
05.2014
Skills
- Cost Control
- Sales Leadership
- Guest Relations
- Service Records
- Schedule Coordination
- Delivery Storage
- Resource Allocation
- Staff Leadership
- Hiring Procedures
- Employee Development
- Quality Assurance Understanding
- Safety and Sanitation Standards
Certification
References available upon request
Languages
Timeline
Assistant Manager
Jasbe
03.2020 - 03.2022
Customer Service Representative
Jasbe
12.2016 - 03.2020
Master Of Science (M.S.) In Construction Management -
Deakin University
Bachelor Of Science (B.S.) In Civil Engineering -
Sathyabama University
References available upon request
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