Rohith Rachamalla
Production Support Specialist
Hyderabad
Summary
As a dynamic Production Support Specialist, I bring a wealth of experience from my tenure at Equisoft India, where I honed my expertise in pipeline configuration and monitoring. My proficiency in SQL, AWS, and Azure has been instrumental in bolstering data integrity and elevating operational efficiency. Colleagues acknowledge my exceptional problem-solving abilities and admire my unwavering dedication to continuous learning. These attributes have been pivotal in driving team success and ensuring project excellence.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Production Support Specialist
Equisoft India
09.2024 - Current
- Provided timely support for production issues, ensuring minimal downtime and optimal productivity.
- Monitoring the Azure and AWS pipelines on day to day basis.
- Monitor the Airflow DAG's where the cycle operation runs.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Used daily system logs to document production information, discussing issues with management.
- Developed training materials and conducted workshops for new hires, resulting in better understanding of job responsibilities and faster acclimation to their roles.
- Work on the JIRA Incidents and Service requests to resolve complex queries and clients requests.
- Work on the Database scripts to execute and make changes as expected from Client
- Enhanced team productivity by providing technical support and training to colleagues.
Application Support Engineer
HCL Technologies
03.2021 - 09.2024
- Supported two major data platforms at BlackRock: ADW and ADC
- These platforms contain critical core data used for client reporting.
- Strong understanding of SDLC, STLC, Agile Methodology, Waterfall Methodology, with a focus on the unique challenges and requirements of the Banking, Finance and Energy Industry
- Played a key role in migrating a significant portion of data from Sybase to Snowflake
- Ensured seamless transition and data integrity during the migration process
- Analysed data ingestion failures promptly
- Investigated pipeline failures by analysing logs and promptly escalated issues for resolution
- Monitored Data Pipeline Automation (DAGs) in Airflow.
Tier 2 Support Representative
Knoah Solutions
09.2018 - 03.2020
- Committed to Continuous Learning and Innovation, constantly exploring new technologies and methodologies to stay ahead of industry trends and make meaningful contributions to the team and project success
- Investigated and resolved enquiries received efficiently.
- Maintained Accurate information of customer interactions
- Pursued personal learning and development
- Provided exception customer service to the client
Education
Bachelor of Technology - Computer Science and Engineering
CMR Institute of Technology
05.2019
Skills
- AWS
- Azure Data Factory
- SQL
- Jira
- ServiceNow
- Linux
- Unix
- Docker
- Kubernetes
- Terraform
Certification
AWS Certified Cloud Practitioner – Foundational
Timeline
Production Support Specialist
Equisoft India
09.2024 - Current
Application Support Engineer
HCL Technologies
03.2021 - 09.2024
Tier 2 Support Representative
Knoah Solutions
09.2018 - 03.2020
Bachelor of Technology - Computer Science and Engineering
CMR Institute of Technology