Rohit Yadav

• Led the delivery of a Managed Service through the management of a 24x7 IT Operations Delivery portfolio.
• As Program Manager, effectively oversaw the migration of the Datacentre to the Cloud, ensuring a smooth and successful transition.
• Engaged with client Executive/Senior Leadership to ensure continuous business flow and secure performance feedback.
• Advised clients on methods, technologies, and process improvements to enhance business potential.
• Coordinated and led internal and external ISO Audits,managed IT Security, ensuring compliance and continuous improvement.
• Cultivated effective client relationships by providing comprehensive support from onboarding to ongoing operations.
• Managed full Infrastructure project lifecycles, from conception to completion, while adhering to budget and timeline constraints.
• Played a key role in drafting service budgeting, identifying areas for cost reduction and improved service delivery.
• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Led cross-functional teams to achieve project goals on time and within budget.
• Mentored team members, fostering teamwork and excellence.

Key Achievements:

• Maintained a 100% SLA adherence rate, resulting in improved client satisfaction and retention.
• Implemented process improvements that resulted in a 20% reduction in service delivery time and a 10% increase in client satisfaction.
• Led the successful implementation of a cloud migration project, resulting in $2 million in cost savings and enhanced scalability.
• Identified and implemented cost-saving measures resulting in a 10% reduction in operational expenses.
• Won Employee of the Quarter and Star of the month award multiple times.

• Oversaw the success of projects by developing comprehensive project plans and managing team performance.
• Mentored junior team members, sharing expertise, knowledge, and best practices to enhance overall team performance.
• Championed continuous improvement initiatives within the team leading towards enhanced productivity.
• Provided regular communication and status updates, ensuring projects were delivered within budget, on schedule, and within scope.
• Evaluated organizational systems and implemented automation and improvement strategies to enhance efficiency.
• Updated stakeholders on key project milestones and progress.

Key Achievements

• Enhanced team efficiency by implementing best practices resulting in a 30% decrease in error rates.
• Best Team Award

• Managed projects from initiation to completion, ensuring adherence to budget, schedule, and scope
• Coordinated resources and secured acceptance of deliverables from stakeholders
• Communicated project status and issues, ensuring timely resolution and delivery.
• Optimized resource allocation for better project management and timely completion of tasks.

• Led the delivery of OSS/BSS components for the implementation of new services or customer solutions
• Gathered functional requirements and mobilized IT teams to develop and implement IT solutions
• Managed IT systems, scope, costs, timeframe, risks, and quality delivery
• Coordinated IT readiness for project milestones and contributed to end-to-end user acceptance tests.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

• Manage Client Datacentre Migration project
• Responsible to assist & co-ordinate with onsite 'due diligence' team to understand the SOW
• Coordinating among multi-location teams and ensuring project progress based on schedule
• Participated in strategic planning sessions to align technology roadmaps with business objectives, ensuring maximum return on investment.

• Served as the primary contact for all issues escalated to management and as the second level of escalation from the customer side. My role involves delivering both planned and emergency technical services to maintain optimal uptime and facilitate seamless operations.
• Demonstrated leadership skills in managing projects from concept to completion.
• Leading a team of engineers and mentoring them
• Managing the mission critical data centres and ISP infrastructure
• Regularly analyze customer trouble tickets, conduct Root Cause Analysis (RCA), and develop plans to enhance service delivery.
• Discuss & understand client's concerns & expectation to improve services
• Vendor management & Asset management
• Perform Change management for up gradation/maintenance of data centre critical equipment
• Contribute to Disaster Recovery & Business Continuity Planning
• Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.

• Leading a team of engineers, mentoring & guiding
• Managing the mission critical data centres and ISP infrastructure
• Studying the organisation structure and workflow requirements of the clients
• Understanding the Field requirements and support the Sales with Strategic inputs and solutions
• Analysis of customer trouble tickets periodically, perform RCA & envision service improvement plan
• Discuss & understand client's concerns & expectation to improve services
• Vendor management & Asset management
• First Point of contact for any issue escalated to Management & second level of escalation from customer side., Providing planned and emergency technical services to ensure maximum uptime & smooth Operation
• Manage data centre operation, troubleshooting & resolving issues in minimum timeframe
• Perform Change management for up gradation/maintenance of data centre critical equipment
• Planning, execution and commission corporate projects to setup LAN and Adaptive Broadband
• Contribute to Disaster Recovery & Business Continuity Process
• Co-ordinating between Field Support & Network Control Group to offer services of customer delight.

• Leading a team of Technical Field Engineers for Retail Customer Support
• Maintenance of B2C device and network hygiene