Rohit Vohra
Apt #709, 1881 Brunswick Street,Canada
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Control Operator
Paladin Security Group Ltd
01.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Distribution Manager
Nautical Couriers
10.2021 - 01.2023
- Increased client retention by providing superior customer service.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
Customer Service Representative
Loblaw Companies Limited
04.2020 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Call Center Agent
Tech Mahindra
06.2019 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
Engineering - Pure and Applied Sciences, Natural Sciences
Collège Universel
06.2021
Senior School Certificate - Natural Sciences
Shaheed Darshan Singh Pheruman Public School
01.2018
Skills
- Active Listening
- Microsoft PowerPoint
- Customer Relationship Management
- Critical Thinking
- Analysis Summary
- Operation and Control
- Reading Comprehension
- Business Development Understanding
- Call Center Operations
- Service Standard Compliance
Certification
- Computer Security Awareness, Paladin Security Group Ltd
Timeline
Control Operator
Paladin Security Group Ltd
01.2023 - Current
Distribution Manager
Nautical Couriers
10.2021 - 01.2023
Customer Service Representative
Loblaw Companies Limited
04.2020 - 09.2021
Call Center Agent
Tech Mahindra
06.2019 - 03.2020
Engineering - Pure and Applied Sciences, Natural Sciences
Collège Universel
Senior School Certificate - Natural Sciences
Shaheed Darshan Singh Pheruman Public School
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