Rohit Vasudeva
Surrey,BC
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Director – Partnerships & Customer Service
Pocketpills
British Columbia, Canada
03.2020 - Current
- Leading E-pharmacy employing over 200 professionals, generating an annual income of above $70m.
- Launched Partnership as a Service (PaaS) that increased overall revenue by 150%, with strong repeat cohorts of 40% over 7 months.
- Collaborate with the Executive Team, Tech, Marketing, and Customer Success teams to improve product offerings and user experience.
- Instrumented a reporting dashboard that provides information on KPIs across 10+ projects, enabling leadership to make informed decisions about resource utilization.
- Implemented an innovative ticketing system that enhanced customer service response time and efficiency by 75% year over year.
- Established an escalation framework that improved the NPS from 60 to 85+ (best in class across the industry) and improved the Google review ratings to 4.5 with over 3,000 reviews.
Assistant Vice President: E-pharmacy & Supply Chain
TATA 1mg
Gurgaon, India
07.2016 - 02.2020
- Company Overview: Leading healthcare organization in India
- P&L responsibility of $40 Million through an acquired leading distribution vendor
- Spearheaded multiple projects including sales & partner retention by driving digital transformation leading to 150% increase in efficiencies and 92% growth (annualized) in overall revenue
- Successfully transitioned Chronic Disease project to an outsourced vendor by scaling from 10 – 140 FTEs towards driving highest SLs & strong repeat cohorts in pharma SCM
- Launched Salesforce CRM and increased the order size by 132%
- Worked with 15 vendors nationwide to improve the overall fulfilment rate to 90% from 75% and TAT under 24 hrs
- Against 42 hrs
- Leading healthcare organization in India
Sr. Manager: Online Ordering (India, South Africa & Philippines)
Zomato
Gurgaon, India
03.2015 - 07.2016
- Company Overview: Public and a listed food tech multinational organization
- Part of founding team (5 members) that launched Online Ordering
- Led the international launch of this new product (Online Ordering) across India, Johannesburg, Cape town & Manila market
- Multiple initiatives including merchant success that helped with the successful launch with nearly 1m orders/ month within 14 months of the launch
- Responsible for growing a vendor (quick delivery) in Manila which was later acquired by Zomato
- Public and a listed food tech multinational organization
Sr. Manager: Project Management & Operations
Personiv
Gurgaon, India
11.2008 - 03.2015
- Company Overview: Global contact center solutions
- Responsible for leading transition projects for TELUS Canada & Trip Advisor APAC
- Implementing process improvements via planning, estimating requirements & budget allocation
- Global contact center solutions
Sr. Group Leader: Project Management & Operations
Wipro Ltd.
Delhi, India
12.2002 - 12.2006
- Company Overview: Public and a listed multinational IT organization
- Involved in providing Semi Tech support to premium US clients (Verizon & AOL) with clear focus on 90+ Satmetrix score
- Received Employee of the quarter (CEO AWARD)
- Successfully cleared the Six Sigma Green Belt exam and completed one project (AHT) that improved efficiencies by 50%
- Public and a listed multinational IT organization
Education
High School Diploma -
John Abbott College
Sainte-Anne-de-Bellevue, None02-2022
BBA -
University Canada West
Vancouver, None03-2004
Skills
- Partnership development
- Customer experience
- Data analysis
- Revenue growth
- Performance metrics
- Process improvement
- CRM implementation
- Strategic planning
- Collaborative leadership
Certification
- Scrum Master International Scrum Institute
- Commercial Pilot License - USA & India
Languages
English
Professional
Hindi
Professional
Accomplishments
- Earl of Sunshine - CEO Award 2021
Affiliations
- Flying Planes, Hiking & Exploring New places
References
References available upon request.
Timeline
Senior Director – Partnerships & Customer Service
Pocketpills
03.2020 - Current
Assistant Vice President: E-pharmacy & Supply Chain
TATA 1mg
07.2016 - 02.2020
Sr. Manager: Online Ordering (India, South Africa & Philippines)
Zomato
03.2015 - 07.2016
Sr. Manager: Project Management & Operations
Personiv
11.2008 - 03.2015
Sr. Group Leader: Project Management & Operations
Wipro Ltd.
12.2002 - 12.2006
High School Diploma -
John Abbott College
BBA -
University Canada West
Similar Profiles
Shobhit SharmaShobhit Sharma
Software Engineer Team Lead at Casahealth Tech Pvt Ltd (Pocketpills)Software Engineer Team Lead at Casahealth Tech Pvt Ltd (Pocketpills)
Thomas JonesThomas Jones
Volunteer at Faith Presbyterian Church Of AmericaVolunteer at Faith Presbyterian Church Of America
Sakshi ManeSakshi Mane
Sales Associate at Best BuySales Associate at Best Buy