Rohit Vasudeva
Surrey,BC
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Director – Partnerships & Customer Service
Pocketpills
British Columbia, Canada
03.2020 - Current
- Leading E-pharmacy employing over 200 professionals, generating an annual income of above $70m.
- Launched Partnership as a Service (PaaS) that increased overall revenue by 150%, with strong repeat cohorts of 40% over 7 months.
- Collaborate with the Executive Team, Tech, Marketing, and Customer Success teams to improve product offerings and user experience.
- Instrumented a reporting dashboard that provides information on KPIs across 10+ projects, enabling leadership to make informed decisions about resource utilization.
- Implemented an innovative ticketing system that enhanced customer service response time and efficiency by 75% year over year.
- Established an escalation framework that improved the NPS from 60 to 85+ (best in class across the industry) and improved the Google review ratings to 4.5 with over 3,000 reviews.
Assistant Vice President: E-pharmacy & Supply Chain
TATA 1mg
Gurgaon, India
07.2016 - 02.2020
- Company Overview: Leading healthcare organization in India
- P&L responsibility of $40 Million through an acquired leading distribution vendor
- Spearheaded multiple projects including sales & partner retention by driving digital transformation leading to 150% increase in efficiencies and 92% growth (annualized) in overall revenue
- Successfully transitioned Chronic Disease project to an outsourced vendor by scaling from 10 – 140 FTEs towards driving highest SLs & strong repeat cohorts in pharma SCM
- Launched Salesforce CRM and increased the order size by 132%
- Worked with 15 vendors nationwide to improve the overall fulfilment rate to 90% from 75% and TAT under 24 hrs
- Against 42 hrs
- Leading healthcare organization in India
Sr. Manager: Online Ordering (India, South Africa & Philippines)
Zomato
Gurgaon, India
03.2015 - 07.2016
- Company Overview: Public and a listed food tech multinational organization
- Part of founding team (5 members) that launched Online Ordering
- Led the international launch of this new product (Online Ordering) across India, Johannesburg, Cape town & Manila market
- Multiple initiatives including merchant success that helped with the successful launch with nearly 1m orders/ month within 14 months of the launch
- Responsible for growing a vendor (quick delivery) in Manila which was later acquired by Zomato
- Public and a listed food tech multinational organization
Sr. Manager: Project Management & Operations
Personiv
Gurgaon, India
11.2008 - 03.2015
- Company Overview: Global contact center solutions
- Responsible for leading transition projects for TELUS Canada & Trip Advisor APAC
- Implementing process improvements via planning, estimating requirements & budget allocation
- Global contact center solutions
Sr. Group Leader: Project Management & Operations
Wipro Ltd.
Delhi, India
12.2002 - 12.2006
- Company Overview: Public and a listed multinational IT organization
- Involved in providing Semi Tech support to premium US clients (Verizon & AOL) with clear focus on 90+ Satmetrix score
- Received Employee of the quarter (CEO AWARD)
- Successfully cleared the Six Sigma Green Belt exam and completed one project (AHT) that improved efficiencies by 50%
- Public and a listed multinational IT organization
Education
High School Diploma -
John Abbott College
Sainte-Anne-de-Bellevue, None02-2022
BBA -
University Canada West
Vancouver, None03-2004
Skills
- Partnership development
- Customer experience
- Data analysis
- Revenue growth
- Performance metrics
- Process improvement
- CRM implementation
- Strategic planning
- Collaborative leadership
Certification
- Scrum Master International Scrum Institute
- Commercial Pilot License - USA & India
Languages
English
Professional
Hindi
Professional
Accomplishments
- Earl of Sunshine - CEO Award 2021
Affiliations
- Flying Planes, Hiking & Exploring New places
References
References available upon request.
Timeline
Senior Director – Partnerships & Customer Service
Pocketpills
03.2020 - Current
Assistant Vice President: E-pharmacy & Supply Chain
TATA 1mg
07.2016 - 02.2020
Sr. Manager: Online Ordering (India, South Africa & Philippines)
Zomato
03.2015 - 07.2016
Sr. Manager: Project Management & Operations
Personiv
11.2008 - 03.2015
Sr. Group Leader: Project Management & Operations
Wipro Ltd.
12.2002 - 12.2006
High School Diploma -
John Abbott College
BBA -
University Canada West