Rohit Tiwari

Senior Specialist - Program & Project Management

LTIMindtree

Mumbai, India

05.2010 - 07.2023

Arranging for conference calls.
Providing basic information to callers (hours of business, address).
Responding to client inquiries or escalating as appropriate.
Accepting and/or signing for deliveries, and arranging for courier service.
Provide every client with service that demonstrates respect and knowledge, in a manner that makes the client feel welcome and shows that their business is appreciated.
Ensuring the Business unit is maintained in such a manner as to present a professional image.
Supporting Team Leads, Senior Managers, and branch team in the servicing of clients; assisting with maintenance of accounts, typing client correspondence, and pulling client statements.
Responsible for all filing in Customer Services on a daily basis.
Provide backup to the other Administrative Assistants.
Arranging appointments, scheduling meetings, receiving, and directing customers and employees as necessary.
Booking conference rooms, arranging for catering as required.
Monitoring, ordering, and storing stationary supplies, including arranging for off-site storage and destruction of files and records.
Verifying and processing expense statements.
Preparing writings and drafting replies to routine correspondence.
Designing and producing a wide range of standard and complex/unique documents and forms for user departments and ensuring all items produced are properly maintained and filed.
Assist Manager with other administrative duties as required within the unit, such as maintaining a record of keys, maintaining departmental logs, fundraising activities, etc.
Responsible for managing multiple lines of business within a common program to achieve business goals.
Recording 100% of client problems to prevent future issues.
Adhering to position authorities and Company policies.
Ensuring work is controlled throughout the day to contribute to the efficient operations of the unit.
Immediately responding/escalating fraudulent activities, unusual occurrences, issues, deficiencies, trends to the Supervisory Staff.
Managing multiple projects in support of Fixed Price, Fixed Monthly Billing, and Time & Material type projects.
Resource allocation, coordinating with team, assigning and tracking activities. Monitoring project tasks, effort estimation, contributing towards achieving organization's quality objectives.
Manage project budget, determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for the project.
Responsible for creating invoices, accruals, difference report, revenue analysis, gap hours reports, expected revenue, forecasting, and MIS comparison report, MIS staffing profile report.
Help project manager in Project and Resource Planning.
Status reporting of resources ramp up/down to all stakeholders.
To escalate important concerns, issues, updates, and changes in the project plan and delivery schedule to management.
To coordinate with other departments, including planning, the Project Connect team, and the Delivery team.
Holds regular status meetings and circulates minutes with the project team.
Keep the team well informed of changes within the organization and general corporate news.
Manage various senior management and project management meetings.
Ensure timesheet information is recorded and input in a timely manner.
Manage the team absences to ensure compliance with proper guidelines.
Preparing billing related to projects MIS and preparing invoices, and sending them to clients.
Ensure that management meetings are organized as per schedule, and minutes are being published and tracked until closure, where applicable.
To generate and analyze various reports using Ms. Excel Macro, Pivot Tables, building financial engagement metrics, and line of business Dashboard for senior management, and provide outcome to relevant clients. Utilization Reports, Profitability Reports, Buffer percentage.
Ensure that all Project Management Office activities are undertaken, in line with the Project Management team task Schedule, accurately and within the published timescales.
Maintaining databases as per the Document Retention Policy.
To take improvement initiatives as appropriate for strengthening support offerings to the management team.
Reviewed processes and procedures to identify areas of improvement.
Created documents detailing standard operating procedures.
Support the forecast process within the Insurance Business Unit targets and drive to meet KPIs.
Create and manage project delivery artifacts or various management reviews and meetings.
Provide consulting on project initiatives, including business case preparation and developing creative/alternative approaches to problem resolution.
Collaborating with project teams to ensure business needs and outcomes of the project are achieved.
Participating in establishing project scope to ensure focus on delivery.
Other duties, as assigned.

Summary

Overview

Work History

Senior Specialist - Program & Project Management

Education

Bachelor of Commerce -

Skills

Certification

Additional Information

Industry

Timeline

Senior Specialist - Program & Project Management

Bachelor of Commerce -

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