Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rohit Tandon

Valley,NS

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience

Work History

Dispatcher

Prime time
Richmond, Ontario
10.2023 - 07.2024
  • Maintained logs of all incoming calls and assigned tasks.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Developed strategies for improving efficiency within the dispatch department.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.

Call Center Representative

Prime time
Richmond, Ontario
10.2023 - 07.2024
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Oversaw warranty counseling process to manage expense controls.

Education

High School Diploma -

Loyalist College of Applied Arts And Technology
Toronto, ON
08-2023

Skills

  • Driver communication
  • Geographical expertise
  • Data entry
  • Prioritizing calls
  • Active listening
  • Closing tickets
  • Hardware and software installation
  • Data management
  • Documentation skills
  • Software upgrades
  • Error monitoring
  • Technical troubleshooting
  • Customer service
  • Office 365 migration
  • Technical support

Timeline

Dispatcher

Prime time
10.2023 - 07.2024

Call Center Representative

Prime time
10.2023 - 07.2024

High School Diploma -

Loyalist College of Applied Arts And Technology
Rohit Tandon