Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Himanshu Dulat

Whitehorse,YT

Summary

Adept Customer Service Representative with a proven track record at Swagath Restaurant, where I enhanced customer loyalty through empathetic complaint resolution and efficient call handling. Skilled in critical thinking and data entry, I significantly improved customer satisfaction. My approach blends active listening with effective coordination, driving positive outcomes.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Swagath Restaurant
08.2021 - 06.2024
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

High School Diploma -

Yukon University
Whitehorse, YT
06-2027

High School Diploma -

D.A.V. Senior Public School
Panchkula,India
06-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Complaint handling
  • Payment processing
  • Order processing
  • Coordination

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

Swagath Restaurant
08.2021 - 06.2024

High School Diploma -

Yukon University

High School Diploma -

D.A.V. Senior Public School

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Himanshu Dulat