ROHIT ROHIT
Mississauga
Summary
Enthusiastic and detail-oriented professional with 1.5 years of experience as a Supervisor in the food service industry. Skilled in customer service, staff management, basic accounting, and daily operations. Currently seeking an entry-level opportunity in Customer Service, Human Resources, or Finance/Accounting, where I can apply strong interpersonal, organizational, and analytical skills. Proven ability to lead teams, resolve conflicts, and maintain high standards of service and efficiency.
Overview
3
3
years of professional experience
Work History
Supervisor
Tim Hortons
09.2023 - Current
- Managed a team of 10+ employees, ensuring smooth daily operations and exceptional customer experiences.
- Trained new hires and managed shift schedules to optimize productivity and reduce labor costs.
- Resolved customer complaints and service issues promptly, improving overall satisfaction and loyalty.
- Assisted in daily cash handling, reconciliation, and preparation of sales and inventory reports.
- Supported onboarding and workplace compliance processes in collaboration with management.
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
Customer Service Representative
Maruti Suzuki
03.2022 - 01.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- ( GOT HIRED IN Maruti IN 2022 AND BUT UNABLE TO SECURE THAT POSITION BECAUSE OF MY EXAMS IN APRIL 2023 AND PERSUED MY FURTHER STUDIES IN TORONTO , CA . )
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Business Diploma -
Niagara College
01.2025
Skills
- Customer Service Excellence
- Staff Supervision & Training
- Conflict Resolution
- Time Management & Scheduling
- MS Excel, Word, Outlook
- Basic Accounting Principles
- Recruitment Support
- Payroll Assistance
- Data Entry & Record Keeping
- POS Systems & Cash Handling
- Customer relations
- Staff development
- Troubleshooting and problem resolution
- Motivation techniques
Timeline
Supervisor
Tim Hortons
09.2023 - Current
Customer Service Representative
Maruti Suzuki
03.2022 - 01.2023
Business Diploma -
Niagara College
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