Rohit Rohit
Montreal
Summary
Proven Customer Service Representative at Domino's Pizza, adept in critical thinking and data entry, enhanced customer loyalty through empathetic complaint resolution and effective dispute management. Collaborated on best practices, contributing to sales growth by skillfully upselling, showcasing a blend of active listening and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
10.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Secretarial Studies - Business Administration
Lester B.pearson School Board
Montreal, QC 8310 George Street LasalleSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
- Order processing
Languages
English
Professional Working
Timeline
Customer Service Representative
Domino's Pizza
10.2022 - 10.2024
Secretarial Studies - Business Administration
Lester B.pearson School Board