Rohit Raihan Shuvro
Scarborough,ONTARIO
Summary
Accomplished sales professional with over two years of experience in the financial field, recognized for a proven track record of top-performing sales. Served as a Senior Buyer at Traders Exchange, I excel in negotiating and managing a diverse clientele, including challenging cases. My professional background encompasses extensive experience in cash loans, private sales, excellent customer service and profit-driven sales. I am dedicated to maximizing sales and ensuring customer satisfaction. I seek a dynamic role within a reputable company where I can leverage my expertise and continue my professional growth
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Pearl Harbour – Seafood and Burger Restaurant
11.2024 - Current
- Delivered high-impact customer service by greeting guests, taking orders, and tailoring menu recommendations to maximize sales
- Actively promoted daily specials and limited-time offers, consistently upselling to increase average ticket size
- Played a key role in driving revenue by meeting individual sales targets and encouraging repeat visits
- Accurately handled cash, card, and mobile payments; balanced cash drawers and ensured financial transactions were error-free
- Resolved customer concerns professionally, maintaining strong customer relationships and loyalty
Part-Time Server
Clio, Margo – Mediterranean Cuisine
05.2023 - 10.2024
- Delivered refined, high-touch service in a luxury dining environment serving elite and high-profile clientele
- Collaborated closely with bartenders to recommend and serve handcrafted cocktails and curated wine pairings
- Leveraged in-depth menu and beverage knowledge to personalize guest experiences and subtly drive upsells
- Maintained calm professionalism during high-volume shifts while ensuring every detail met upscale service standards
Senior Buyer
Trader’s Exchange – Pawn and loan business
09.2021 - 08.2022
- Started as a salesperson, later promoted to a buyer and then to Senior Buyer.
- Worked with the POS system.
- Handled financial loans within the company. April 2021 - Present
- Made the company double and triple the money I spent to buy merchandise for the store.
- Dealt and negotiated prices with customers.
- Dealt with hard-case customers and resolved matters.
- Bought, investigated and monitored merchandise.
- Did opening and closing for the shop handling all the cash tills and jewelry safes.
- Monitored sales staffs ensuring every day's work is done.
- Helped with the shop's layout.
- Contributed in making new store policies.
- Worked overtime after closing to wrap up
Security Guard
Commissionaires
07.2021 - 09.2021
- Patrolled on whole premises to provide visitors with top notch security.
- Worked with radio/walkie-talkie system.
- Resolved hard-case situations with ease.
- Moved heavy merchandise, helped with the bar's layout.
- Worked fluently in rush time and high volume of visitors.
- Worked relentlessly to prevent fights, removed misbehaving visitors from the bar in command.
- Ensured visitor's safety.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Education
Business Administration
George Brown College
04.2025
High School Diploma -
Faridpur Rajendra College
Faridpur, Bangladesh01-2019
Skills
- Experienced in fast-paced environments
- Strong physical stamina and equipment operation
- Excellent time management and multitasking
- Friendly, cooperative, and team player
- Punctual, efficient, and detail-oriented
- Strong customer service and sales skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
Smart Serve Ontario Certificate (Valid until 2028)
Language Proficiency
English: Fluent
Bengali: Fluent
Hindi: Fluent (speaking)
QUALIFICATIONS
Excellent communication skills. Built. Can carry or move heavy merchandise or machineries. Proficient computer literacy. Creative writing. Punctual. Fast Learner. Honesty. Friendly. Reliable. Video editing. Highly efficient and flexible at work. Customer Support. Customer care. Fair negotiation. Direct Sales. Interpersonal relationships. Microsoft word.
Timeline
Server
Pearl Harbour – Seafood and Burger Restaurant
11.2024 - Current
Part-Time Server
Clio, Margo – Mediterranean Cuisine
05.2023 - 10.2024
Senior Buyer
Trader’s Exchange – Pawn and loan business
09.2021 - 08.2022
Security Guard
Commissionaires
07.2021 - 09.2021
Business Administration
George Brown College
High School Diploma -
Faridpur Rajendra College
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