ROHIT MANGROLA
Windsor,ON
Summary
Experienced professional with a strong background in client relations and project estimation. Skilled in analyzing client needs to develop accurate bid proposals. Proven ability to manage project costs by comparing estimates with actual expenses and collaborating with stakeholders to identify cost-saving opportunities.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Walmart
Windsor, Ontario
05.2023 - Current
- Delivered exceptional customer service through polite greetings and effective issue resolution.
- Promoted services to assist customers in making informed decisions.
- Delegated and monitored completion of customer availability processes, pricing changes, and feature sets.
- Maintained a safe, clean work environment by adhering to company policies.
- Trained and coached associates while providing constructive feedback for performance improvement.
Construction Estimator
Sangini Group
Surat , Gujarat
02.2020 - 03.2021
- Collaborated with clients and teammates to gather data on project budgets and schedules.
- Monitored progress against bid timelines, providing regular status updates.
- Developed relationships with existing and potential customers to enhance tender success.
- Prepared comprehensive tender documents, including specifications, contract conditions, and rate schedules.
- Utilized hand trucks and forklifts for efficient loading and unloading of items.
Civil Site Engineer
BAPASITARAM construction
Surat, Gujarat
08.2019 - 01.2020
- Supervised and monitored subcontractors and labor force for project efficiency.
- Prepared detailed reports on project progress for presentation to senior management.
- Conducted soil tests at construction sites before initiating new development projects.
Education
Master of Engineering - Civil Engineering
University of Windsor
Windsor, ON08-2022
Bachelor of Engineering - Civil Engineering
Gujarat Technological University
Gujarat, India05-2019
Skills
- Cost estimation
- Risk assessment
- Budget forecasting
- Site supervision
- Quality control
- Problem solving
- Effective communication
Timeline
Customer Service Manager
Walmart
05.2023 - Current
Construction Estimator
Sangini Group
02.2020 - 03.2021
Civil Site Engineer
BAPASITARAM construction
08.2019 - 01.2020
Master of Engineering - Civil Engineering
University of Windsor
Bachelor of Engineering - Civil Engineering
Gujarat Technological University
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