Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
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Rohit Malik

Toronto,ON

Summary

Dynamic Security Site Supervisor with proven expertise at Paragon Security, excelling in crisis management and team leadership. Recognized for enhancing staff performance through targeted training and maintaining rigorous incident documentation. Adept at building client relationships and ensuring safety compliance, consistently fostering a secure environment for all stakeholders.

Overview

7
7
years of professional experience

Work History

Security Site Supervisor

Paragon Security - Dufferin Mall
07.2024 - 07.2025
  • Personnel Leadership: Direct and support on-site security teams, ensuring strong supervision and seamless operational execution.
  • Guard Development: Deliver targeted coaching and practical training to improve staff effectiveness, and ensure role competency.
  • Incident Handling: Respond swiftly and appropriately to security breaches, safety threats, and unauthorized activity.
  • Strategic Communication: Maintain open, consistent lines of communication between security staff, site leadership, and relevant parties.
  • Report Oversight: Guarantee the completion of clear, detailed, and accurate incident documentation by all security personnel.
  • Patrol & Hazard Mitigation: Monitor site conditions during patrols, promptly addressing any safety concerns, deficiencies, or irregularities.
  • Regulation Compliance: Enforce property rules and safety standards to maintain secure and controlled access throughout the site.

Security Weekend Supervisor

Paragon Security - Dufferin Mall
01.2024 - 07.2024
  • Manage security operations during assigned shifts to ensure the safety of property and occupants.
  • Supervise, lead, and motivate the security team to maintain high performance and morale.
  • Enforce site-specific policies, procedures, and safety protocols consistently.
  • Conduct regular patrols to monitor the premises and deter unauthorized activity.
  • Respond promptly and effectively to security incidents and emergencies.
  • Maintain accurate and detailed records of daily activities, incidents, and reports.

Tactical Patrol Guard

Paragon Security - Dufferin Mall
01.2023 - 01.2023
  • Deliver professional customer service while maintaining a secure, and welcoming environment.
  • Conduct regular patrols of common areas to ensure safety, and detect potential hazards.
  • Monitor surveillance systems to observe activity and identify security concerns.
  • Respond promptly to emergency situations, providing support and coordination as needed.
  • Managed access control with proper documentation and follow-up procedures.
  • Report unsafe conditions or maintenance issues to the appropriate personnel for resolution.
  • De-escalate tense or crisis situations using effective communication and conflict-resolution techniques.
  • Executed arrests in accordance with the Trespass to Property Act.

Screening Analyst

Accenture - Project Facebook
09.2020 - 08.2021
  • Screened Facebook users against sanctioned individuals.
  • Reported potential matches to the relevant department for further scrutiny.
  • Creating performance reports.
  • Supported and mentored teammates in the screening process.
  • I was promoted to Subject Matter Expert for the process.
  • Holding team meetings and discussing the agenda for the week.
  • I worked remotely and suggested ways to achieve targets more efficiently.

Customer Care Agent

Accenture - Project Verizon
09.2019 - 09.2020
  • Company Overview: Project Verizon.
  • Developed skills in written as well as verbal communication.
  • Worked on the ACSS tool to check customer accounts.
  • Topped in qualitative metrics for customer satisfaction and query handling.
  • Assisted customers in a professional, friendly, and efficient manner.
  • Educated customers, and provided relevant insights and advice.
  • Worked across different time zones.
  • Advanced to subject matter expert in six months.
  • Pitched in promotions, and always exceeded the sales target, earning bonuses.

Advocate

Malik and Associates
01.2018 - 08.2019
  • Researching and analyzing the intricacies of the cases entrusted to me.
  • Cross-examining witnesses and recording their statements.
  • Executing the duties as an officer of the court, and assisting the judge with the facts of the matter.
  • My work involved rigorous legal research.
  • Drafted legal documents, i.e., plaints, complaints, and notices, etc.
  • Arguing cases in various district and high courts.

Education

International Business Management - Post Graduate Diploma

Lambton College
Sarnia, ON
01.2023

Bachelor of Laws -

Chaudhary Charan Singh University (IME College)
India
01.2017

Honours Bachelor of Arts - Political Science

Delhi University (ARSD College)
Delhi, India
01.2014

Skills

  • Crisis management and response
  • Incident reporting and documentation
  • Client relationship building
  • Customer service and conflict resolution
  • Problem-solving and innovation
  • Patrol and hazard detection
  • Interpersonal communication skills
  • Team leadership and training

Awards

  • Certificate in Recognition of Unwavering Heroism by the Canadian Securities Lifesaver Association.
  • Certificate of Appreciation for excellent performance in an emergency situation by Paragon Security.
  • Certificate of Recognition for remarkable service by Paragon Security.

References

References available upon request.

Timeline

Security Site Supervisor

Paragon Security - Dufferin Mall
07.2024 - 07.2025

Security Weekend Supervisor

Paragon Security - Dufferin Mall
01.2024 - 07.2024

Tactical Patrol Guard

Paragon Security - Dufferin Mall
01.2023 - 01.2023

Screening Analyst

Accenture - Project Facebook
09.2020 - 08.2021

Customer Care Agent

Accenture - Project Verizon
09.2019 - 09.2020

Advocate

Malik and Associates
01.2018 - 08.2019

International Business Management - Post Graduate Diploma

Lambton College

Bachelor of Laws -

Chaudhary Charan Singh University (IME College)

Honours Bachelor of Arts - Political Science

Delhi University (ARSD College)

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