Rohit Kumar
North York
Summary
Dynamic and self-motivated professional with proven corporate experience, managing multiple underwriting projects, and coaching individuals to success. Reviewed, Evaluated and Summarized risk exposures, controls and financial condition to aid Claims and underwriting decisions around submission acceptance or declination. Strong interpersonal, organizational and written communication skills to prepare complex analyses, detailed strategies and supervisory framework. Supported Underwriting team in areas of policy rating, policy changes, renewals, coverages and exclusions to accurately quote and issue policies.
Overview
6
6
years of professional experience
Work History
Total Loss Claims Advisor
TD Insurance
01.2024 - Current
- Assessed and evaluated total loss claims, determining accurate claim values based on market data and policy terms.
- Performed thorough damage assessments and investigations to determine the extent of loss.
- Negotiated and facilitated settlements with policyholders and third parties, achieving fair and timely resolutions.
- Ensured all claims were processed efficiently and in accordance with company procedures and regulations and managed claim documentation and maintained accurate records of all interactions and activities.
- Provided exceptional customer service, addressing policyholder concerns and questions with empathy and professionalism.
- Managed a portfolio of total loss claims, achieving a 95% customer satisfaction rate and reduced company liabilities by 40% through effective negotiation and settlement strategies.
Senior Insurance Advisor
TD Insurance
08.2022 - 12.2023
- Experienced and assisted in depth of analytical assessments of client accounts in various underwriting projects to determine discounts, risk for renewal and change in risk.
- Maintain deep understanding of insurance underwriting rules of all provinces and provide exceptional customer service to clients across Canada except Quebec.
- Proven leadership skills in developing colleagues as subject matter expert to help them in excelling their roles.
- Provide shadowing to new hires for on-call training and coaching presentations for underwriting procedures and Guidewire application use.
Insurance Advisor
TD Insurance
08.2021 - 08.2022
- Assessed clients risks and offered customized insurance packages for home and automobile while focusing on customer satisfaction and expectations.
- Responsible for following and improving compliance procedures(BPM)underwritten by the company and delivery of support services for better customer experience.
- Created and maintained client relationships by providing unique insurance solutions to by partnering with other departments within company.
- 2022 Highest sales award winner with legendary customer service recognition.
Subject Matter Expert
S&P Data, Canada
04.2020 - 07.2021
- Provide Consistent and ongoing mentoring, coaching to increase knowledge and provide exceptional & satisfactory services to clients with escalated concerns.
- Ensure effective time management to accomplish coaching goals for the team and helped the new hired associates to improve their skills and quality of the calls includes daily observation feedback.
Telecommunications Sales Representative
S&P Data, Canada
01.2020 - 04.2020
- Research customers account proactively to identify needs, opportunity to add value for brand recommendation for satisfaction and superior client service orientation.
Education
CIP Courses - C130, C131 and C70
Post-graduation - Advanced Project Management and Strategic Leadership
Lambton College of Business Education and Health Science
04.2019
MBA – Master of Business Administration - Operations Management and International Business
Lovely Professional University, India
04.2019
Diploma - Mechanical Engineering
Punjab State Board of Technical Education, India
04.2019
Bachelors - Mechanical Engineering
Punjab Technical University, India
07.2015
Skills
- Expertise in Microsoft Office
- Customer service expertise
- Claims for Property & Causality, Personal Insurance and Underwriting
- Experience with Guidewire software
Timeline
Total Loss Claims Advisor
TD Insurance
01.2024 - Current
Senior Insurance Advisor
TD Insurance
08.2022 - 12.2023
Insurance Advisor
TD Insurance
08.2021 - 08.2022
Subject Matter Expert
S&P Data, Canada
04.2020 - 07.2021
Telecommunications Sales Representative
S&P Data, Canada
01.2020 - 04.2020
Post-graduation - Advanced Project Management and Strategic Leadership
Lambton College of Business Education and Health Science
Diploma - Mechanical Engineering
Punjab State Board of Technical Education, India
Bachelors - Mechanical Engineering
Punjab Technical University, India
CIP Courses - C130, C131 and C70
MBA – Master of Business Administration - Operations Management and International Business
Lovely Professional University, India
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