Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rohit Kumar

Dartmouth

Summary

Dedicated and hardworking professional with a diverse background in technical support, installation, and production environments. Demonstrated ability to work independently and as part of a team, with a strong focus on customer satisfaction and safety. Seeking to leverage my skills and experience to contribute to the success of PNL Communications as a Telecommunications Technician.

Overview

4
4
years of professional experience

Work History

Residential and Commercial Appliance Installer

AMJ Campbell
01.2024 - Current
  • Install, maintain, and repair electrical appliances in residential and commercial settings.
  • Ensure proper connections and functionality of appliances like refrigerators, washers, dryers, ovens, and industrial-grade appliances.
  • Provide customer instructions, address inquiries, and perform regular maintenance and repairs to minimize downtime.
  • Adhere to safety regulations and ensure compliance with safety standards.

Production Associate

Royal Containers
03.2022 - 12.2023
  • Loaded parts onto fixtures and operated machinery.
  • Offloaded and stacked parts weighing up to 75 lbs, maintained cycle times, and identified defects.
  • Met production targets in all weather conditions while ensuring product quality and adhering to safety regulations.

Installation Technician

Fastway Transmissions Pvt. Ltd.
06.2021 - 12.2021
  • Installed cable TV set-top boxes in customers' homes, ensuring proper connections and functionality.
  • Troubleshot technical issues and provided hands-on demonstrations to customers.
  • Maintained detailed installation records and kept abreast of advancements in cable TV technology.
  • Provided exceptional customer service, resulting in positive feedback and repeat business.

Technician Support Advisor

Teleperformance
12.2019 - 05.2021
  • Assisted external and internal users with technical issues related to phones and computers.
  • Identified, investigated, and resolved technical problems efficiently.
  • Managed records in the company’s database and promoted sales and offers.
  • Trained new hires on technical support protocols and company policies.
  • Achieved high customer satisfaction scores consistently.

Education

Post-Baccaleurate Diploma - Computer Science Technology

Matrix College
Montreal, QC
10.2023

Bachelor of Technology - Civil Engineering

Punjab Technicial University
Punjab, India
11.2019

Skills

  • Technical support and troubleshooting
  • Installation and maintenance of telecommunications and electrical equipment
  • Strong communication skills in English
  • Excellent customer service and client interaction
  • Ability to work at heights and in various weather conditions
  • Proficient in maintaining detailed records and managing inventory
  • Familiarity with safety protocols and regulations
  • Valid driver’s license with a clean driving record

Languages

English
Hindi

Timeline

Residential and Commercial Appliance Installer

AMJ Campbell
01.2024 - Current

Production Associate

Royal Containers
03.2022 - 12.2023

Installation Technician

Fastway Transmissions Pvt. Ltd.
06.2021 - 12.2021

Technician Support Advisor

Teleperformance
12.2019 - 05.2021

Post-Baccaleurate Diploma - Computer Science Technology

Matrix College

Bachelor of Technology - Civil Engineering

Punjab Technicial University

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Rohit Kumar