Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rohit Khullar

Richmond,BC

Summary

Dynamic Restaurant Manager with proven expertise at Happy Singh Street Eats, excelling in team management and customer engagement. Successfully optimized labor costs and enhanced guest satisfaction through effective staff training and inventory control. Committed to delivering exceptional dining experiences while fostering a collaborative team environment.

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Happy Singh Street Eats
10.2022 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.

Restaurant Supervisor

Tandoori Flame Surrey-Delta
12.2020 - 09.2022
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Directed food preparation and cooking activities to meet health and safety standards.

Restaurant Server

Tandoori Flame Surrey-Delta
06.2018 - 11.2020
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

Diploma in General Studies & Horticulture Sciences - General Studies

Kwantlen Polytechnic University
Langley, BC
05-2020

Bachelor of Science - Agriculture Sciences

DAV University
Jalandhar, India
07-2017

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Recruitment
  • Pre-shift walk-through
  • Employee recruitment expertise
  • Purchasing and cost control
  • Cost controls
  • Purchasing
  • Kitchen staff coordination
  • Event coordination

Languages

Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • FOODSAFE Level 1
  • Serving It Right
  • WHMIS
  • BC Pesticide Application Certification

Timeline

Restaurant Manager

Happy Singh Street Eats
10.2022 - Current

Restaurant Supervisor

Tandoori Flame Surrey-Delta
12.2020 - 09.2022

Restaurant Server

Tandoori Flame Surrey-Delta
06.2018 - 11.2020

Diploma in General Studies & Horticulture Sciences - General Studies

Kwantlen Polytechnic University

Bachelor of Science - Agriculture Sciences

DAV University

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