Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ROHIT KHARBANDA

Markham,ONTARIO

Summary

Experienced Sales and Customer relations professional skilled in managing high-profile client accounts, driving revenue growth, and achieving corporate goals. Proven ability to assess customer needs, deliver quality service, and ensure customer satisfaction.

Overview

5
5
years of professional experience

Work History

CUSTOMER SUPPORT MOBILIST

THE MOBILE SHOP
CANADA
08.2024 - Current
  • Responding to customer inquiries and resolved issues in a timely manner & ensure customer satisfaction
  • Engaging with new clients and addressing walk-in clients
  • Handling transactions and monitoring operational activities.

MANAGER

ICICI BANK LTD INDIA
, INDIA
01.2022 - 06.2024
  • Spread the growth strategy for the vertical, resulting in a 25% increase in customer base within one fiscal year
  • Organized staff training initiatives that resulted in a 20% uptick in cross-selling products
  • Oversee daily transactions and ensure compliance with company standards & policies
  • Understanding customer needs and matching best suitable financial product
  • Generating sales and managing overdue accounts.

RELATIONSHIP MANAGER

HDFC BANK LTD
INDIA
11.2021 - 01.2022
  • Implemented innovative strategies to drive customer loyalty, resulting in a 20% increase in customer satisfaction ratings
  • Handling and monitoring operational activities for loan disbursement and renewals
  • Assisting customers with all their needs through in-person, written and phone interactions
  • Customer complaint resolution and meeting needs of customers.

RELATIONSHIP MANAGER

Capital Small Finance Bank
INDIA
09.2019 - 11.2021
  • Initiated local marketing campaign that elevated brand presence and attracted 200+ new clients in a year
  • Introducing customers with digital and mobile banking platform
  • Actively working for achievement of monthly targets
  • Generating new leads by reference and cold call.

Education

POST GRADUATE DEGREE IN BUSINESS ADMINISTARATION -

01.2011

BACHELORS IN COMMERCE -

01.2004

Skills

  • Financial Management
  • Client Engagement
  • Sales & Marketing
  • Digital Banking Expert
  • Team Work
  • Relationship Building
  • Operational Efficiency
  • Cash Management

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

CUSTOMER SUPPORT MOBILIST

THE MOBILE SHOP
08.2024 - Current

MANAGER

ICICI BANK LTD INDIA
01.2022 - 06.2024

RELATIONSHIP MANAGER

HDFC BANK LTD
11.2021 - 01.2022

RELATIONSHIP MANAGER

Capital Small Finance Bank
09.2019 - 11.2021

POST GRADUATE DEGREE IN BUSINESS ADMINISTARATION -

BACHELORS IN COMMERCE -

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