ROHIT JASWAL
Surrey
Summary
Dynamic and well-presented professional with a strong background in customer service, sales and marketing, and retail, combining a friendly demeanor with exceptional efficiency. Excellent communication skills facilitate effective interactions with diverse clientele, significantly contributing to business growth. Driven by results and a commitment to quality, dedicated to exceeding client expectations while continuously striving for excellence in every endeavor.
Overview
16
16
years of professional experience
Work History
Quality Specialist
Danma Kitchen Cabinets
Annacis Island, Delta
05.2022 - Current
- Developed and implemented quality control procedures, enhancing product reliability and customer satisfaction.
Retail Manager
Liquor World MTW Ltd
New Zealand
05.2019 - 02.2020
- Oversaw daily retail operations, ensuring adherence to company policies and procedures.
Retail Manager
Manveer Enterprises Pvt. Ltd.
New Zealand
09.2016 - 03.2019
- Manage the licensed premises for smooth operation on daily basis.
- Determine and choose different marketing ideas to increase sales.
- Ensure continuous compliance with occupational health and safety regulations.
- Ensure compliance with applicable liquor legislation.
- Make systems to protect and maintain control of store service equipment.
- Compare sales figures and forecast future sales volumes to maximize profit.
- Keep the day to day records of banking and accounts of the premises and audit them on regular basis.
- Buy stock on basis of sale, per stock level and market popularity.
- Manage junior staff, delegate duties to them and routinely evaluate their performances.
- Organize, plan and execute special promotions and remain completive pricing by adjusting profit margin in accordance to stock quantity.
- Ensure that check in and checkout reports of stocks are accurately receipted/invoiced.
- Periodically make and participate in stock takes.
- Organize proper training for junior or new staff member and provide supervision and guidance where needed.
Quality Analyst
Eclerx Pvt. Ltd.
India
01.2015 - 08.2015
- Audit and review quality assurance processes and tasks, including calibrating across analysts.
- Document problems and provide feedback and coaching to improve call center quality.
- Monitor and evaluate call to the call center, and listen for deviations from organizational policies and standards.
- Synthesize and analyze call data to report on ticketing, timing, and other key metrics.
Customer Service Executive
IBM Global Services
India
06.2010 - 01.2015
- Taking ownership for queries from first contact to resolution.
- Interacting directly with potential, new and existing clients.
- Development, maintenance and retention of customer relationships.
- Informing customers of all the latest products.
- Accurately updating administrative records.
Education
Diploma In Business -
International College Of Auckland
New Zealand08.2016
Bachelors In Science - Airlines, Tourism and Hospitality
Punjab Technical University
India05.2009
MBA - Marketing
University Canada West
Vancouver09-2023
Skills
- Customer Service
- Administrative functions
- Sales & Marketing
- Cash / Counter Handling
- Guest Relations & Hospitality Skills
- Business Development
- Retail & Showroom Work
- Office Administration
- Travel & Tourism Skills
- Call Centre Skills
- Leadership & Time Management : Leadership, time management, Achieve sales and Targets, self- management, motivation, training and coaching, involvement, plan, organize, direct and control
- Communication : Clear, concise, speak with confidence, friendly, focus on body language, Oral communication skills, Written communication skills and non-verbal skills, openly express ideas, lead group discussions, provide feedback
- Task-Oriented : Handle details, set goals and targets , coordinate tasks, punctual, manage projects effectively, meet deadlines, keep control over budget, plan and arrange activities, multi-tasks
- Team Work : Work well with others, sensitive, supportive, motivate others, share credit, counsel, cooperates, delegates effectively, represent others, understand feelings, self-confident, accept responsibility
- Computer Skills : Proficient in Microsoft Suite, good with today’s modern technology, focus on the use of customers, understanding of various types of software
- Skills & Abilities : Highly motivated, self-driven professional demonstrating strong academic knowledge in new methods, technological & industrial trends
- Management & Business : Skilled in management, planning and implementing market strategies for the potential growth of organization
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Timeline
Quality Specialist
Danma Kitchen Cabinets
05.2022 - Current
Retail Manager
Liquor World MTW Ltd
05.2019 - 02.2020
Retail Manager
Manveer Enterprises Pvt. Ltd.
09.2016 - 03.2019
Quality Analyst
Eclerx Pvt. Ltd.
01.2015 - 08.2015
Customer Service Executive
IBM Global Services
06.2010 - 01.2015
Bachelors In Science - Airlines, Tourism and Hospitality
Punjab Technical University
Diploma In Business -
International College Of Auckland
MBA - Marketing
University Canada West